topic Re: Samsung Tab A 10.1 in Archived Posts

Samsung Tab A 10.1

Jon111 — Wed, 22 Apr 2020 16:18:42 GMT

Hi,

I got my samsung tab a 10.1 about 2 months ago and I have gone to turn it on and it wont do anything, I have tried charging it but I get no response.

Can any one help me please, I do not have insurance on this tablet.

Jon

Re: Samsung Tab A 10.1

Jon_K — Thu, 23 Apr 2020 08:40:01 GMT

Hi @Jon111.

Welcome to the community.

Could you plug the charger into the tablet and then wait about 10 minutes, then press and hold both the power button and volume down button for around 15 seconds?

Let us know if this helps.

Jon

Re: Samsung Tab A 10.1

Jon111 — Thu, 23 Apr 2020 09:16:40 GMT

Hey Jon,

Just tried that and have no response at all

Re: Samsung Tab A 10.1

Jon_K — Thu, 23 Apr 2020 09:26:02 GMT

Thanks @Jon111.

I'd recommend visiting the Samsung Community to see if they have any further suggestions or tricks to get this powered on.

We are very limited to what options we can try when the tablet has no power.

Jon

Re: Samsung Tab A 10.1

Jon111 — Thu, 23 Apr 2020 10:55:55 GMT

Ok thank you for your help Jon, one last question am I not still under warranty with EE as the tablet is only a few months old ?

Re: Samsung Tab A 10.1

Jon_K — Thu, 23 Apr 2020 11:13:34 GMT

Hi @Jon111.

You get a 14-day cooing off period with EE, and after that, the tablet will be under a manufacturer warranty.

Samsung's warranty is 24 months.

Jon