topic Phone number but no phone or SIM card in Archived Posts

Phone number but no phone or SIM card

Richard222 — Fri, 17 Apr 2020 12:04:51 GMT

I have a phone number but no phone or SIM card

I have had a Company Phone for 3 years now so have had no use for my personal number

However, I would like to start using it again - I pay monthly by account

So all I need is a very low cost phone and a new SIM card (both have been broken/ lost)

But I am really struggling to find an option to buy a low cost phone and to get myself a SIM card

Can anyone help me with how I would do that please

Richard222

Re: Phone number but no phone or SIM card

Christopher_G — Fri, 17 Apr 2020 12:18:25 GMT

Hi @Richard222

Welcome to the community. 🙂

Is your phone number already on EE?

Is there a particular kind of phone you're looking for?

Chris

Re: Phone number but no phone or SIM card

Richard222 — Fri, 17 Apr 2020 12:32:00 GMT

Hi Christopher,

It was originally T-Mobile but got transferred over, I think

I have received an letter from EE saying my monthly fee was going up by 2.2% which was sort of what prompted me

So yes I think it must be

I'm am looking for a phone like a Nokia 3100 so to use when say walking the dog - nothing fancy as I have my works phone for all the smart stuff

Richard222

Re: Phone number but no phone or SIM card

Christopher_G — Fri, 17 Apr 2020 12:51:03 GMT

It may be worth upgrading to a SIM only deal, @Richard222 and purchase a basic phone outright to put your SIM card in.

You can take a look at our SIM only options on the EE online shop.

Chirs

Re: Phone number but no phone or SIM card

Richard222 — Fri, 17 Apr 2020 13:05:38 GMT

Ok, I don't need to upgrade to a SIM only deal as I already have a number and a contract

All I need is a replacement SIM card with my existing number, that I can fit into a new phone

Problem is I can't see anywhere on the web site / shop that allows me to order a replacement SIM

Help appreciated

Richard222

Re: Phone number but no phone or SIM card

Christopher_G — Fri, 17 Apr 2020 13:14:15 GMT

Ah, OK. Sorry, @Richard222 I completely misunderstood what you were looking to do. I thought you were looking for a low cost contract.

You can order a replacement SIM online.

Check out our pay as you go phones on the online shop. You can put your pay monthly replacement SIM card into one of those.

Chris

Re: Phone number but no phone or SIM card

Richard222 — Fri, 17 Apr 2020 14:18:58 GMT

All sorted

I had to call them in the end because I was originally a T-Mobile customer

Anyway sorted out a low tariff - just need to sort a low cost phone and I will be sorted

Thanks

Richard222