topic Re: webite issues in Archived Posts

webite issues

stevo81 — Thu, 09 Apr 2020 12:44:58 GMT

trying to upgrade and the site keeps crashing , tried on laptop , Android and iPhone - cleared cahe etc .

The site is utter garbage - terrible

stevo81 — Fri, 10 Apr 2020 07:44:39 GMT

I have the same issue , logs ,me out constantly and wont load upgrade screens

every page with a issue has the /unsupported - It is clearly a issue with the site and needs to be resolved seen as the hold time is over 1 hour .

Surely you want people to use the online service

Katie_B — Fri, 10 Apr 2020 08:13:08 GMT

Good Morning @stevo81.

Welcome to the EE Community.

Since your post yesterday afternoon, have you been able to successfully upgrade?

If not, what device are you looking to upgrade to?

At what stage does the site crash?

Speak soon,

Katie 🙂

stevo81 — Fri, 10 Apr 2020 08:26:14 GMT

My wife is trying to upgrade her phone to the iPhone 11 , it crashes at the checkout every time and has now for over 48hrs .

I am trying to upgrade too the new Samsung and every page says unsupported and logs me out on both a laptop and my mobile app or browser .

The site is knackered

rowdydowdy — Fri, 10 Apr 2020 10:07:14 GMT

Totally agree, I have gone over to O2 now, found a cheaper price and a better deal!

Katie_B — Fri, 10 Apr 2020 10:10:54 GMT

Thanks for confirming this @steveo81.

I have sent you a private message, please take a look and get back to me.

Katie 🙂