topic Buying phone cases online - then finding out that you've ordered incorrectly in Archived Posts

Buying phone cases online - then finding out that you've ordered incorrectly

Lottiees2834 — Tue, 07 Apr 2020 09:59:10 GMT

Hi Everyone,

So I have ordered the new Galaxy Ultra (Lucky Me!) and I thought I would be proactive and buy a case, however I have now discovered that I've order the S20 Case not the Ultra case, I've opened the case packaging (left intact) but the case hasn't been removed. How do I go about swapping it for the Ultra one, the case is the same price online as the S20.

Thanks guys,

Re: Buying phone cases online - then finding out that you've ordered incorrectly

XRaySpeX — Tue, 07 Apr 2020 11:16:12 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: Buying phone cases online - then finding out that you've ordered incorrectly

James_B — Wed, 08 Apr 2020 10:18:35 GMT

Hi @Lottiees2834,

Welcome to the EE Community. 🙂

If you purchased your case from our online accessories store, please email customerservice@kondor.co.uk to arrange your return.

Thanks

James