topic EE gave me the wrong unlock code for my phone in Archived Posts

EE gave me the wrong unlock code for my phone

AndrewTM — Thu, 08 Apr 2021 19:48:47 GMT

I enter my new sim from a new network and phone requested code. After sending my IMEI number to EE they emailed me a code for my Samsung Galaxy S10 plus.I tried this code multible times and I kept being told it was incorrect. Now it says enter MCK code. So I got my PUK code from My EE and now it's telling me that is incorrect too. The heck very annoyed

Re: EE gave me the wrong unlock code for my phone

Chris_B — Thu, 08 Apr 2021 20:46:44 GMT

@AndrewTM A PUK code is to unlock a locked sim this is not the same as a MCK code. This MCK code is to unfreeze your device because the wrong unlock code has been entered wrong to many times. you can get the MCK code from Samsung. EE got the unlock code by you giving the IMEI number of your device. The unlock code is unique to your device because of the IMEI code. So just to check did you give the correct IMEI code ?

Re: EE gave me the wrong unlock code for my phone

AndrewTM — Thu, 08 Apr 2021 21:38:59 GMT

I got three codes

"IMEI1", "IMEI2" AND A "SN"

I gave EE the code next to "IMEI1" I was shown a picture of my model on screen S10 plus.

Re: EE gave me the wrong unlock code for my phone

BrendonH — Thu, 08 Apr 2021 21:40:57 GMT

The IMEI1 is the correct one to give but are you sure you correctly entered it in to EE?

Re: EE gave me the wrong unlock code for my phone

AndrewTM — Thu, 08 Apr 2021 22:09:07 GMT

Yes I checked the IMEI1 I have with the one on the email EE they're the same.

Re: EE gave me the wrong unlock code for my phone

James_B — Fri, 09 Apr 2021 07:54:51 GMT

Hi @AndrewTM,

I'd recommend re-entering your unlock code once you have got your MCK from Samsung.

James

Re: EE gave me the wrong unlock code for my phone

AndrewTM — Sun, 11 Apr 2021 19:44:24 GMT

Contacted Samsung and they told me I need to get my MCK code from EE?

Re: EE gave me the wrong unlock code for my phone

AndrewTM — Sun, 11 Apr 2021 19:55:11 GMT

Just cracked the puzzle. The last eight numbers of the code was the MCK code. The first eight was the number to unlock my phone. Phew. Thanks for the advice.

Re: EE gave me the wrong unlock code for my phone

Leanne_T — Mon, 12 Apr 2021 06:36:42 GMT

Thanks for coming back and letting us know @AndrewTM

Leanne 🙂

Re: EE gave me the wrong unlock code for my phone

karentrickett — Mon, 09 Aug 2021 12:28:06 GMT

Andrew, you are a bloody star. Phone now unlocked. Thank you

Re: EE gave me the wrong unlock code for my phone

MrZinkBMX99 — Thu, 26 Aug 2021 20:13:36 GMT

Hi @AndrewTM ,

EE gave me the MCK and PUK code for my Samsung s10 however both codes don't work on my phone, i just continually get the message:

"Enter MCK.

Network unlock code blocked. too many incorrect attempts"

I've spoke to numerous EE technicians now and none of them seem to know what is wrong/ what is going on.

I'm new here, but if someone can help, I can share the information and Email I have been given by EE as well as screen recordings of trying to use the codes given to no avail.

I can really use some help, this is stressing me out soo much.

Thanks in advance.

Re: EE gave me the wrong unlock code for my phone

James_B — Fri, 27 Aug 2021 06:58:00 GMT

Hi @MrZinkBMX99,

Welcome to the EE Community. 🙂

If you have been blocked from entering an unlock code due to too many incorrect attempts, you'll need to contact the manufacturer for an MCK code.

Thanks

James

Re: EE gave me the wrong unlock code for my phone

MrZinkBMX99 — Fri, 27 Aug 2021 08:56:11 GMT

Hi @James_B

I have spoken to my manufacturer (Samsung) have said that this is an EE problem that you guys need to fix. As you are the people that locked the phone (as they sell the devices unlocked)

At this point in time I'm just going round and round in circles, with no one being able to help me.

I feel like I've paid £900 (over the period of my contact) for a phone that I now can't can't use anymore. I feel like I've been scammed by EE....

Re: EE gave me the wrong unlock code for my phone

James_B — Fri, 27 Aug 2021 09:33:47 GMT

Hi @MrZinkBMX99,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: EE gave me the wrong unlock code for my phone

Shiraji17 — Wed, 08 Sep 2021 20:27:07 GMT

I have same problem with galaxy s10, i got unlock cod from ee by email now its dident working, now its says natwork unlock code blocked, too many incorrect attempt, what shel i do now?? 8/9/2021

Re: EE gave me the wrong unlock code for my phone

Shiraji17 — Wed, 08 Sep 2021 20:32:38 GMT

What is MCK??

Re: EE gave me the wrong unlock code for my phone

MrZinkBMX99 — Wed, 08 Sep 2021 20:38:05 GMT

Hi @Shiraji17

Imma be honest with you mate, I've had the same problem for nearly a month, EE are absolutely useless with this, refusing to take any responsibility, claiming its a hardware issue and you will need to go to Samsung directly (I did there was nothing wrong with the device it is 100% an EE Issue as they put the network lock on the devices)

I've had to lodge a complaint with EE and had to take it to the ombudsman (and most likely small claims court)

EE will refuse to replace or refund the device under consumer rights your going to have to go above them to the ombudsman or court to get the issue fixed

Re: EE gave me the wrong unlock code for my phone

Christopher_B — Thu, 09 Sep 2021 07:10:59 GMT

Hi @Shiraji17

The best thing to do is give our customer care team a call, so they can look into this and find the best solution.

Thanks

Chris

Re: EE gave me the wrong unlock code for my phone

szymoniu — Fri, 03 Dec 2021 18:06:58 GMT

You are a STAR!!!! THANKS!!!! Worked for me...

Re: EE gave me the wrong unlock code for my phone

joder94 — Sat, 08 Jan 2022 14:30:40 GMT

Hi,

Did you ever get this sorted?

I am trying to unlock my old phone for my daughter and the screen states.

"Enter MCK

Network unlock code blocked. Too many incorrect attempts"

I have contacted samsung no help its EE.

I have phoned EE, emailed over 15 times ...keep being told the same thing over again which isnt working. I even went into an EE shop this morning and they turned me away as they have no training and told me to e-mail!!!

Going round in circles for the past 5 days! I could cry!

I have even tried to factory reset the phone ....and it still comes up!

Anybody out there that can help .....PLEASE?