topic Re: Xperia 5 ii microphone in Archived Posts

Xperia 5 ii microphone

Jameskemp — Sat, 08 May 2021 16:04:50 GMT

Good afternoon,

I purchased into a new contract with a Sony Xperia 5 ii in February but have been having intermittent issues when making and receiving calls, I can hear others perfectly but they cannot hear me.

I have used the built in diagnostic tool and the microphone works fine, it also advised to restart the phone which fixes the issue for about 5 minutes when it returns again.

This fault is now permanent unless you restart the phone all the time, I found on another forum this may be a sim card issue?

Can anyone help???

Re: Xperia 5 ii microphone

Leanne_T — Sun, 09 May 2021 07:12:14 GMT

Hi @Jameskemp

Thanks for coming back to the community.

Does this happen in more than one area?

Are you able to try the SIM in another phone to see if the same happens? This would help us to know if the SIM is causing the sound problems or your phone.

Thanks 🙂

Leanne.

Re: Xperia 5 ii microphone

Jameskemp — Sun, 09 May 2021 08:48:56 GMT

I don't have another phone to try unfortunately, this occurs wether I'm at home or out and about, I did think it was due to WiFi so I tried this on and off as well as turning WiFi calling on and off which made no difference

Re: Xperia 5 ii microphone

Leanne_T — Sun, 09 May 2021 09:24:55 GMT

Thanks for coming back to me @Jameskemp

In this case, please get in touch with our Tech Gurus on 150, they can run through some troubleshooting with you.

Let me know how you get on 🙂

Leanne.

Re: Xperia 5 ii microphone

grahamotter — Mon, 04 Oct 2021 17:08:56 GMT

My wife and I have exactly the same issue. Whenever we want to make or receive a call via the stock phone app (so not via WhatsApp) the person on the other end of the call can't hear us. We have both got Sony Xperia 5 ii and have had this issue since we got the phone in March. Only work around is to restart before making a call (doesn't help when receiving as you don't know when a call is going to come through). It worries me because if I have to make an emergency call I would have to restart the phone first which puts a big delay in an emergency.

It's really bad that the phone struggles to do its basic function of being a phone. I can guess it's not an issue which other Xperia 5 ii users don't have to deal with judging from the amount of places I've seen this question asked and no-one seems to have a proper solution for it other than a restart

Any help would be gratefully received

Re: Xperia 5 ii microphone

Jon_K — Tue, 05 Oct 2021 07:22:25 GMT

Hi @grahamotter.

Welcome to the community.

Are both phones on the latest software version?

Have you tried factory resetting the phones?

Jon

Re: Xperia 5 ii microphone

Liambiddulph — Sun, 14 Nov 2021 12:53:49 GMT

HI,

I am having exactly the same issues. Occasionally when I make or receive calls the person on the other end cannot hear me. This persists until I restart the handset. I have reset my phone phone but still persists and my device is running the latest firmware. Any help would be appreciated as this is becoming frustrating. As an officer in the fire service I often have to make urgent emergency calls and can't afford to be restarting my handset every time.

Liam

Re: Xperia 5 ii microphone

James_B — Sun, 14 Nov 2021 13:07:54 GMT

Hi @Liambiddulph,

Do you only have this issue in one location or everywhere?

James

Re: Xperia 5 ii microphone

Liambiddulph — Mon, 15 Nov 2021 06:54:11 GMT

Hi,

This happens in multiple locations. It doesn't happen all of the time but enough to cause significant inconvenience. I have disabled WiFi calling as it seems to cause more problems.

Cheers

Liam

Re: Xperia 5 ii microphone

Katie_B — Mon, 15 Nov 2021 08:16:51 GMT

Hi @Liambiddulph.

Since turning off Wi-Fi Calling has this improved the issue with your microphone?

Speak soon,

Katie 🙂

Re: Xperia 5 ii microphone

Liambiddulph — Mon, 15 Nov 2021 10:33:51 GMT

Hi Katie,

No it has only improved the connection problem as phone struggles to work out if its using WiFi or cellular calling, but problem still exists with people being able to hear me.

Regards

Liam

Re: Xperia 5 ii microphone

Leanne_T — Mon, 15 Nov 2021 11:05:13 GMT

Hi @Liambiddulph

Thanks for coming back to us.

In this case, please get in touch with our Mobile Tech team they will be able to get this investigated for you.

Let me know how you get on 🙂

Leanne.

Re: Xperia 5 ii microphone

eeforumuser — Mon, 22 Nov 2021 12:36:17 GMT

Not to pile on, but I have the same issue on my Xperia 5 mk III. Microphone does not work until I hang up and call them again.

This is not just with the stock phone app, but other apps too.

I have not tried a factory reset yet, but I have checked app permissions and settings. The SIM card came out of my old phone that was working perfectly, but that was a very old phone

Re: Xperia 5 ii microphone

James_B — Mon, 22 Nov 2021 12:45:31 GMT

Hi @eeforumuser,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help.

James

Re: Xperia 5 ii microphone

grahamotter — Wed, 05 Jan 2022 12:46:25 GMT

Sorry, only just noticed your message as i didn't receive a notification you had replied (unfortunately)

Yes both phones are on the latest software and yes I have tried factory reset.

I had an emergency call from my daughter today which took over 5 minutes to be able to actually speak to her due to this issue and then having to restart after attempting the call a few times.

I have been speaking with Sony and they are asking me to try a different SIM card on a different network. As this is a fault which happens randomly I don't know about swapping phones with someone on a different network to test this as we could be swapped for a day or weeks before the issue happens.

Any other advice you can give?

Re: Xperia 5 ii microphone

James_B — Wed, 05 Jan 2022 13:02:33 GMT

Hi @grahamotter,

I'd recommend contacting Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help. 🙂

James