topic Re: S21 Ultra dropping signal in Archived Posts

S21 Ultra dropping signal

es02k — Thu, 08 Jul 2021 20:30:21 GMT

Hi, my phone is constantly dropping signal. My reception bars and network icons turn to a circle with a slash through it, shortly after it comes back on but it's constantly happening. It's extremely annoying as every call I make inevitably drops out.

Things I've done so far : Replaced my SIM card

reset network settings

factory reset

Not sure what else I can do, any help would be most appreciated.

Re: S21 Ultra dropping signal

Chris_B — Thu, 08 Jul 2021 20:37:18 GMT

@es02k You’ve done everything that you can do the best thing you can do now is contact Samsung about this there could be actual issue with the device Samsung offer the warranty on this device.

Re: S21 Ultra dropping signal

es02k — Thu, 08 Jul 2021 20:40:53 GMT

Ok thanks, this was my last ditch attempt but I think your right. Better get it replaced. Cheers

Re: S21 Ultra dropping signal

Northerner — Thu, 08 Jul 2021 21:34:20 GMT

Hi @es02k

Have you checked your local network for issues?

Does WiFi calling work?

Thanks

Re: S21 Ultra dropping signal

es02k — Fri, 09 Jul 2021 08:20:58 GMT

Yea I have but this happens to me wherever I go unfortunately. Not sure if I have wi-fi calling enabled on my account, is there any way to check?

Re: S21 Ultra dropping signal

James_B — Fri, 09 Jul 2021 10:05:53 GMT

Hi @es02k,

You can check WiFi Calling is enabled by opening settings from the menu in your phone app.

Hope this helps.

James

Re: S21 Ultra dropping signal

es02k — Fri, 09 Jul 2021 10:18:41 GMT

Ok thanks just enabled it, handy to know.

Re: S21 Ultra dropping signal

James_B — Fri, 09 Jul 2021 10:19:50 GMT

No problem @es02k 🙂

James

Re: S21 Ultra dropping signal

domdsouza — Sat, 07 Aug 2021 19:18:34 GMT

This just started happening to me too a little over a week ago. Any time I'm off WiFi everything goes to pot.

Signal is now weak everywhere in the house where there used to be perfect phone signal. Walking around the neighbourhood signal is all over the show with 5g showing briefly (but is not useable) then all data dissappearing then H+ showing but no Internet connectivity at all (chrome says no internet). All very inconsistent and has only just happened all of a sudden in the last couple of weeks.

Restarted, reset network, removed sim, resent carrier settings, rolled back apps and updates to no avail.

About to hard reset but wondering if you managed to resolve your issue?

Re: S21 Ultra dropping signal

Christopher_B — Sun, 08 Aug 2021 07:10:41 GMT

Hi @domdsouza

I hope you're well and having a nice weekend, are you up to much or having a chilled one?

It sound's like you've already tired everything I would suggest doing yourself. The next step would be having a chat with our tech gurus so they can look in to this with you.

Thanks

Chris

Re: S21 Ultra dropping signal

es02k — Sun, 08 Aug 2021 14:25:13 GMT

Hi I'm afraid the only thing that worked for me was getting a replacement. Tried everything under the sun including apps that lock me onto a certain network band etc but it still dropped so it was clearly a hardware problem in my case. I suggest you call ee, be prepared to be handed around a bit as they have to elevate the problem through various teams. Long and painful but eventually you'll get through to someone that will sort out the replacement. Make sure they make notes on the account because if like me the call drops when your talking to ee you will have to go through it all again. I was an early adopter so maybe the first batch of these was bad, the new phone doesn't have any problems.... Yet, fingers crossed. Good luck.

Re: S21 Ultra dropping signal

domdsouza — Sun, 08 Aug 2021 17:45:12 GMT

Thanks for replying. Mine is an unbranded day 1 release direct from Samsung so I've just logged a warranty claim with them to fix the obvious hardware issue.

Glad the new one is working fine. Finger crossed the same goes for me.

Re: S21 Ultra dropping signal

Cactusking — Fri, 12 Nov 2021 19:15:01 GMT

I'm having similar problems with my S21 Ultra too. Signal bar intermittently turns into a circle with a cross in the middle which practically renders my signal useless. Called up EE a few times about it now (since it started a few weeks ago for me too) but they can't help until I have proof of signal dropouts within the next 72 hours. Which is almost impossible to prove (unless I take screen recordings of it happening?).

I just really hope it isn't a hardware issue as my phone is second-hand bought (but was still brand new) from Samsung and I know how picky they are about proof of purchase (which shouldn't even be an issue realistically as the phone isn't even a year old).

Re: S21 Ultra dropping signal

Jon_K — Sat, 13 Nov 2021 08:40:10 GMT

Hi @Cactusking.

Welcome to the community.

Are they asking for examples of dropouts?

If so, all you'll need to provide is the date/time, the postcode you're in and what happened.

They'll usually need at least three examples of this.

Jon

Re: S21 Ultra dropping signal

Scotcruz — Tue, 28 Dec 2021 05:33:53 GMT

There appears to be an issue which needs to be resolved. I am suffering from this issue since there have been some EE technical 5G upgrades which took place few weeks ago (had a text notification from EE)

I now get 5G at home (was 4G previously) but anytime I'm mobile, I get the same signal drop out and round circle making the phone completely un-usable.

Here is what I have done so far.

1) soft reset my S21 Ultra (advised by EE colleague)

2) reset network settings

3) set default APN settings

4) hard reset

5) got Samsung to look at the device at their store 3 times (phone is 10 months old) no issues found

6) took a replacement sim card from store

The issue still persists.

If another network simcard is used in the phone it works fine.

So after going through this for the past 6 weeks and not getting anywhere it's getting a bit frustrating. I am not able to use my phone in some areas, unable to pay for petrol etc.

I suspect the APN settings need to be looked at by EE or something else to get this working.. I'm sure there are other users who have the same issue.. the phone was working fine for the past 10 months and only started after some changes were made in Glasgow area.

Re: S21 Ultra dropping signal

James_B — Tue, 28 Dec 2021 08:37:39 GMT

Hi @Scotcruz,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so our Tech Gurus can look into this issue for you.

They'll be happy to help.

James