topic Re: Locked phone. in Archived Posts

Locked phone.

Littleb2k — Sun, 26 Dec 2021 09:14:10 GMT

Hi I've recently upgraded my phone, as I've had it for 2 years. I've put my sons sim in it but it won't work. I've checked the settings on the phone and it says sim restricted. How do I get this removed please. I have a very unhappy 12 year old, as his previous phone no longer works.

Re: Locked phone.

Leanne_T — Sun, 26 Dec 2021 09:29:53 GMT

Hi @Littleb2k

Welcome to the community.

Is the SIM card on another network?

If so, please see our Unlocking your EE mobile phone or device, article for help on getting the phone unlocked.

Leanne 🙂

Re: Locked phone.

XRaySpeX — Sun, 26 Dec 2021 12:38:38 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.