topic Hi , bought my mum a sim free phone for Xmas , she is with ee , not connecting in Archived Posts

Hi , bought my mum a sim free phone for Xmas , she is with ee , not connecting

taylorJ27 — Sun, 26 Dec 2021 10:02:21 GMT

Bought Mam a sim free Samsung 12 for Xmas , she is with Ee , tried to transfer card , all we get is voicemail , it doesn’t seem to be connected , help,please

Re: Hi , bought my mum a sim free phone for Xmas , she is with ee , not connecting

Leanne_T — Sun, 26 Dec 2021 10:11:29 GMT

Hi @taylorJ27

Thanks for coming to the community.

Can she make calls and send texts?

Does the phone have a signal showing?

Thanks 🙂

Leanne.