Samsung s20 5g

Burkey1 — Wed, 22 Dec 2021 14:57:39 GMT

Since upgrading my p30 to an s20 5g I have never had a decent signal and oftem find I can't even browse the Internet or use social media apps due to no connection.

The lady next door has the same phone and same issue.

I went into the ee shop last weekend in stockport Town centre and explained my issue to a member of staff. She showed me her phone which had full signal 5g whereas I had 4g but no bars or Internet connection. This phone is not fit for purpose

How do I make an official complaint?

Re: Samsung s20 5g

James_B — Wed, 22 Dec 2021 15:45:30 GMT

Hi @Burkey1,

Welcome to the EE Community. 🙂

If the Network Status Checker isn't showing any problems in your area, I'd recommend contacting Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help.

James

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Samsung s20 5g

Re: Samsung s20 5g