topic Re: I have been waiting over 2 months for unlock code in Archived Posts

I have been waiting over 2 months for unlock code

Diesel279 — Tue, 05 Oct 2021 12:36:08 GMT

Hi all

I requested an unlock code for a paygo motorola and have been waiting over

2 Months for a response.

please could someone help me

thanks

Re: I have been waiting over 2 months for unlock code

Chris_B — Tue, 05 Oct 2021 12:37:47 GMT

@Diesel279 Requested where ? And where did you get this device from ?

Re: I have been waiting over 2 months for unlock code

Diesel279 — Tue, 05 Oct 2021 12:41:29 GMT

direct from ee

Re: I have been waiting over 2 months for unlock code

Chris_B — Tue, 05 Oct 2021 12:42:04 GMT

@Diesel279 And where did you make this request?

Re: I have been waiting over 2 months for unlock code

Diesel279 — Tue, 05 Oct 2021 12:44:19 GMT

Spoke to an advisor on 150 gave the my imei and was told should hear in 10 days

this was on the 17th july

Re: I have been waiting over 2 months for unlock code

Chris_B — Tue, 05 Oct 2021 12:51:01 GMT

@Diesel279 I recommend you call customer services again about this and get it escalated.

Re: I have been waiting over 2 months for unlock code

Diesel279 — Tue, 05 Oct 2021 12:51:59 GMT

ok will do

thanks for your help

Re: I have been waiting over 2 months for unlock code

saucysue48 — Thu, 14 Oct 2021 16:39:56 GMT

It has been 3 months for me, disgusting service from EE

Re: I have been waiting over 2 months for unlock code

Katie_B — Thu, 14 Oct 2021 17:07:25 GMT

Hello @saucysue48.

Thanks for coming to the community.

I am sorry to hear you are still waiting for an unlock code.

What device are you trying to unlock?

Speak soon,

Katie.

Re: I have been waiting over 2 months for unlock code

Chris_B — Thu, 14 Oct 2021 18:39:54 GMT

@saucysue48 Where did you get this device from ? What device is it ?

Re: I have been waiting over 2 months for unlock code

MissJax1 — Wed, 22 Dec 2021 02:01:18 GMT

Can I get the unlock code for my Samsung galaxy note 10+

It states it is unlocked but hen I put in a different network sim card.. it is asking for an unlock code.

Re: I have been waiting over 2 months for unlock code

James_B — Wed, 22 Dec 2021 07:54:49 GMT

Hi @MissJax1,

Welcome to the EE Community. 🙂

You can unlock your phone at myaccount.ee.co.uk/app/device-unlock.

For more information, please see Unlocking your EE mobile phone or device.

Hope this helps.

James