topic Re: How do i claim the xbox series s in Archived Posts

How do i claim the xbox series s

Claire198 — Tue, 16 Nov 2021 21:42:41 GMT

I have just upgraded to the Samsung a52s which included an xbox series s as a gift. I have received the phone today but no information about the xbox. Anyone have any ideas on how I claim it please?

Re: How do i claim the xbox series s

Northerner — Wed, 17 Nov 2021 06:57:57 GMT

Hi @Claire198

It says on the sales page:

Xbox Series S and Game Pass Ultimate

Buy aSamsung Galaxy A52s 5G,OPPO A54 5G,OPPO A94 5G,OPPO Find X3 Lite 5GorGoogle Pixel 6with a 10GB or above plan before 23.59 on 25 November 2021, and you’ll receive an Xbox Series S plus three months’ Xbox Game Pass Ultimate and unlimited gaming data.

That means you can experience incredible next-gen performance on the smallest Xbox ever, along with access to over 100 Xbox games, including Forza Horizon 5 and Halo Infinite, without using up your mobile data.

Your Xbox Series S will be delivered within 15-30 days, and once it’s dispatched, we’ll text you details of how to redeem your three months’ Xbox Game Pass Ultimate.

Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged, or combined or used in conjunction with any other offer, discount or promotion. After your three months' Xbox Game Pass Ultimate expires, you'll need to buy a chargeable add-on to continue enjoying Xbox Game Pass Ultimate. £20 of the handset upfront cost will go towards the Xbox bundle. For full terms and conditions, visitee.co.uk/xbox-bundle

Thanks

Re: How do i claim the xbox series s

Rachyroo-1 — Wed, 24 Nov 2021 19:05:27 GMT

Hi, did you receive the xbox? I've received the phone last week but haven't heard anything about the xbox! Thanks

Re: How do i claim the xbox series s

Christopher_G — Thu, 25 Nov 2021 07:59:06 GMT

Hi @Rachhyroo-1

Welcome to the community.

The Xbox will be dispatched 15-30 days after you receive your phone. You'll get a text message from our delivery company once it's ready to be delivered.

Chris

Re: How do i claim the xbox series s

Cat0404 — Sun, 28 Nov 2021 08:48:13 GMT

Is the xbox dispatched to the address on your phone contract or should I have gotten a text to enter my details?

Thanks

Cat

Re: How do i claim the xbox series s

Christopher_G — Sun, 28 Nov 2021 08:49:22 GMT

It's sent to your account address, @Cat0404.

Chris

Re: How do i claim the xbox series s

Rossy41 — Wed, 01 Dec 2021 11:41:00 GMT

I received my phone on the 12th November and have still received nothing. I have absolutely nothing to suggest i'm getting an xbox either.

Re: How do i claim the xbox series s

Lester20 — Wed, 01 Dec 2021 14:44:10 GMT

Hi @Christopher_G ,

I took out 2 contacts (for myself and my wife), she has received a text about receiving the Xbox but i haven't and i'm the lead contact on the account? Will 2 x Xbox's arrive or would I receive a message separately?

Re: How do i claim the xbox series s

Katie_B — Thu, 02 Dec 2021 14:27:09 GMT

Hello,

We've identified a small number of customers who are eligible for the Xbox Series S Tech bundle, but haven't received a confirmation text within five days of purchase. We're in the process of contacting those affected, and all customers should receive a text before the end of this week. We're sorry for any inconvenience caused.

Thanks,

Katie.

Re: How do i claim the xbox series s

Katie_B — Thu, 02 Dec 2021 14:27:16 GMT

Hello,

Thanks,

Katie.

Re: How do i claim the xbox series s

Rossy41 — Thu, 02 Dec 2021 14:31:13 GMT

The phone is a xmas present for my son so hasn't been switched on. Is there anything i need to respond to?

Re: How do i claim the xbox series s

Katie_B — Thu, 02 Dec 2021 14:44:38 GMT

Hi @Rossy41.

The text gets sent to the phone that qualified for the gift.

You could put the SIM into another device to check for messages.

Katie 🙂

Re: How do i claim the xbox series s

Charl86 — Thu, 02 Dec 2021 17:50:09 GMT

Hi, I received my phone on the 14th November, I received a text on the 18th with the terms and conditions then on the 28th I received a text to say it had been processed, but I've not received anything else to say what day ect it will be delivered, this will be a Christmas present so I'm hoping you could give me an idea why a week on I've still not had anything to say it's on its way.

Re: How do i claim the xbox series s

Courtjezter — Sat, 04 Dec 2021 08:05:46 GMT

So does that mean I should wait until tomorrow to chase up why I haven't had a confirmation text? As I have had my phone for just over 2 weeks with no news.

Re: How do i claim the xbox series s

Katie_B — Sat, 04 Dec 2021 08:10:38 GMT

Hi @Courtjezter.

You should receive a text before the end of this week.

If you do not I would recommend giving us a call.

Katie 🙂

Re: How do i claim the xbox series s

John261 — Sat, 04 Dec 2021 16:46:57 GMT

Hi I've received my xbox but not had an sms confirming my free xbox game pass ultimate? When will I receive my code to redeem I received the xbox on Thursday thanks

Re: How do i claim the xbox series s

James_B — Sun, 05 Dec 2021 10:29:34 GMT

Hi @John261,

Welcome to the EE Community. 🙂

You can claim your Game Pass Ultimate subscription at ee.co.uk/xbox.

Hope this helps.

James

Re: How do i claim the xbox series s

Courtjezter — Mon, 06 Dec 2021 14:45:39 GMT

Looks like I'll be joining the massive phone queue then. I do love me a bit of hold music 😭

Re: How do i claim the xbox series s

James_B — Mon, 06 Dec 2021 14:55:45 GMT

Hi @Courtjezter,

I've sent you a private message.

Thanks

James

Re: How do i claim the xbox series s

Jaredm09 — Tue, 07 Dec 2021 10:45:50 GMT

Hi, when I click on the link I get the message it looks like there's nothing to activate, I've recieved my xbox but nothing about the game pass, kind regards