topic Re: Upgrade in Archived Posts

Upgrade

Rainbow246 — Mon, 13 Dec 2021 14:53:00 GMT

I tried to upgrade my sim last night, I did get an email to say thanks gor the order but now I have another email to ring customer services with an xko number as they need more info to proceed with the order but for the life of me I can't get through to customer services, just constantly on hold. Any ideas? Cheers

Re: Upgrade

Katie_B — Mon, 13 Dec 2021 15:32:42 GMT

Hello @Rainbow246.

Thanks for ordering with us.

Was there another number provided in your email?

Katie.

Re: Upgrade

Rainbow246 — Mon, 13 Dec 2021 18:41:06 GMT

Hi my order number is *********

Mod edit: [please do not post personal information on the community].

Re: Upgrade

Katie_B — Mon, 13 Dec 2021 18:42:08 GMT

Hi @Rainbow246.

Sorry, we are unable to access your order here on the community.

I have removed your order number as this is a public forum.

Have you got through to our customer care team?

Katie.

Re: Upgrade

Rainbow246 — Mon, 13 Dec 2021 19:00:58 GMT

Ok, thankyou anyway. No, I'll try again another day

Re: Upgrade

Leanne_T — Tue, 14 Dec 2021 08:09:53 GMT

Hi @Rainbow246

If you can try the number provided on the email again, the team will check the order for you and help you get this sorted 🙂

Thanks.

Leanne.