topic Re: Cant get my phone unlocked in Archived Posts

Cant get my phone unlocked

maddii — Tue, 30 Nov 2021 23:52:03 GMT

I requested an unlock code on 19/11. I was told that it could take up to 10 days to complete and have heard nothing. I have phoned and messaged EE twice but I'm being sent around in circles. My contract ends soon and I will not be staying with EE.

Re: Cant get my phone unlocked

maddii — Mon, 29 Nov 2021 19:54:21 GMT

I'm having the same problem. I put in a request on 19/11. I was unable to use the online form as it kept sending me back to the start. I have phoned and messaged to no avail. I was told 72 hours to 10 days wait then today I was told that doesn't include weekends! I will also be leaving in Feb when my contract ends.

Re: Cant get my phone unlocked

XRaySpeX — Wed, 01 Dec 2021 01:43:44 GMT

@maddii : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Cant get my phone unlocked

Leanne_T — Wed, 01 Dec 2021 08:58:57 GMT

Hi @maddii

Thanks for coming to the community.

When did you last speak to our Mobile Care team?

Also, what did they advise when you called?

Speak soon 🙂

Leanne.

Re: Cant get my phone unlocked

maddii — Wed, 01 Dec 2021 10:03:53 GMT

From EE on contract

Re: Cant get my phone unlocked

maddii — Wed, 01 Dec 2021 10:05:07 GMT

Spoke to them on Monday by phone and chat. They said it could take upto 10 days which have passed now.

Re: Cant get my phone unlocked

Leanne_T — Wed, 01 Dec 2021 10:32:49 GMT

Thanks @maddii

I've sent you a private message on the community for some extra details 🙂

Leanne.

Re: Cant get my phone unlocked

maddii — Wed, 01 Dec 2021 17:02:38 GMT

Been on chat AGAIN and filled in the form online AGAIN but this time it says

'Sorry - we can't unlock this phone as we don't recognise it as being locked to EE, Orange or T-Mobile.'

What on earth is going on?

Re: Cant get my phone unlocked

andreadessi — Thu, 02 Dec 2021 10:39:55 GMT

I had the same issue! but i have not got Service at all now since i switched providers and i am not able to use my new sim since the device is still locked.

Re: Cant get my phone unlocked

maddii — Fri, 03 Dec 2021 08:35:41 GMT

Many thanks to the help I had from here it was all sorted yesterday...