https://community.ee.co.uk/t5/Archived-Posts/Phone-is-locked-and-EE-is-not-fully-collaborating-to-unlock-for/m-p/1103398#M260429 <P>I have been on a contract for 2 years after renewing it for 2 more and upgrading to a new device, they were both bought in store and payed monthly, I now want to come out of the contract after i paid my final bill, as it's getting quite expensive on the long run and i am happy with my device.<BR /><BR />Once the contract ended and I had to speak to multiple people via EE to do so, but nobody told me to unlock the phone before i got out of the EE network, i asked for a PAC Code and to switch providers but because the EE sim is now not working, and the new sim is useless on a locked device that resulted in having No Service until i will unlock the device, by not being able to call 150 for unlocking, i can't seem to find a solution to do so.<BR /><BR />This is all very frustrating as i use my phone a lot for work, and dealing with clients mostly which is also making me loose potential clients for my business, what can i do?</P> Thu, 02 Dec 2021 10:36:37 GMT andreadessi 2021-12-02T10:36:37Z https://community.ee.co.uk/t5/Archived-Posts/Phone-is-locked-and-EE-is-not-fully-collaborating-to-unlock-for/m-p/1103398#M260429 <P>I have been on a contract for 2 years after renewing it for 2 more and upgrading to a new device, they were both bought in store and payed monthly, I now want to come out of the contract after i paid my final bill, as it's getting quite expensive on the long run and i am happy with my device.<BR /><BR />Once the contract ended and I had to speak to multiple people via EE to do so, but nobody told me to unlock the phone before i got out of the EE network, i asked for a PAC Code and to switch providers but because the EE sim is now not working, and the new sim is useless on a locked device that resulted in having No Service until i will unlock the device, by not being able to call 150 for unlocking, i can't seem to find a solution to do so.<BR /><BR />This is all very frustrating as i use my phone a lot for work, and dealing with clients mostly which is also making me loose potential clients for my business, what can i do?</P> Thu, 02 Dec 2021 10:36:37 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-is-locked-and-EE-is-not-fully-collaborating-to-unlock-for/m-p/1103398#M260429 andreadessi 2021-12-02T10:36:37Z https://community.ee.co.uk/t5/Archived-Posts/Phone-is-locked-and-EE-is-not-fully-collaborating-to-unlock-for/m-p/1103423#M260430 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2364599">@andreadessi</a>&nbsp; This&nbsp;<A href="https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network" target="_self">LINK</A>&nbsp;contains all the information you need you can even use the link on that page to make the request online to unlock your device. &nbsp; &nbsp;The problem you face is you’ll not get the unlock code until you get a working signal so your new network sim needs to be in a working device to get that text. &nbsp;You can call customer services to request this also. &nbsp;</P> <P>&nbsp;It’s not EEs responsibility to inform you that your device needs unlocking to be used on a different network.&nbsp;</P> Thu, 02 Dec 2021 12:14:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Phone-is-locked-and-EE-is-not-fully-collaborating-to-unlock-for/m-p/1103423#M260430 Chris_B 2021-12-02T12:14:39Z