topic Re: Wi-Fi Calling on a Cubot Max 3 in Archived Posts

Wi-Fi Calling on a Cubot Max 3

Bernieyth13 — Fri, 26 Nov 2021 16:00:00 GMT

Hi,

I have a Cubot Max 3 running Android 11 with a Pay Monthly Sim.

I'm unable to get Wi-Fi calling to work, although I've checked and re-checked, that all the phone's settings are correct. Is it possibly that EE have to enable my Sim to accept Wi-Fi Calling?

Any help/advice would be very much appreciated.

Regards

Bernie

Re: Wi-Fi Calling on a Cubot Max 3

Christopher_G — Sat, 27 Nov 2021 08:00:03 GMT

Hi @Bernieyth13

Welcome to the community.

Your device doesn't seem to be on our list of compatible phones for WiFi calling, so we can't guarantee it will work. However, if you speak to our Mobile Care team, they'll be able to make sure that everything is set up on the SIM card.

Chris

Re: Wi-Fi Calling on a Cubot Max 3

Bernieyth13 — Wed, 01 Dec 2021 11:59:07 GMT

Hi Chris,

I have in fact already contacted the helpdesk to ask for them to check that my SIM is in fact set-up for Wi-Fi calling, but I'm afraid I got a very unhelpful response!

As my phone was not on your approved list, the operator was totally unwilling to check my SIM status or in fact discuss the situation further.

Maybe it was just a case of end of day blues and stress, but I have to say I was less than impressed with the response I got!

Regards.

Re: Wi-Fi Calling on a Cubot Max 3

James_B — Wed, 01 Dec 2021 14:35:20 GMT

Hi @Bernieyth13,

All EE pay monthly SIM's are ready to use WiFi Calling by default. As your handset isn't on our supported handset list, it's likely it isn't setup to work with EE WiFi Calling.

I'd recommend contacting the manufacturer for further support.

James