topic Locked EE device with eSIM and SIM from another network in Archived Posts

Locked EE device with eSIM and SIM from another network

tassos_hara — Sun, 28 Nov 2021 10:38:06 GMT

If my phone is locked to EE and I add a physical SIM from another network and an eSIM from EE would both numbers work?

If so would I be able to receive on my EE smart watch text messages from both numbers?

Re: Locked EE device with eSIM and SIM from another network

Northerner — Sun, 28 Nov 2021 11:11:12 GMT

Hi @tassos_hara

Until your device is unlocked your second SIM won't work.

Thanks

Re: Locked EE device with eSIM and SIM from another network

tassos_hara — Sun, 28 Nov 2021 11:38:11 GMT

Thanks a lot. Is there a new law that does not allow for locked phones to be sold in the UK?

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/mobile-firms-banned-from-selling-locked-handsets

Re: Locked EE device with eSIM and SIM from another network

Northerner — Sun, 28 Nov 2021 12:55:28 GMT

Hi @tassos_hara

From December 2021 it is currently November 2021.

If as per your original question your device is locked and over 6 months old then you should follow the process here to unlock.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to-use-with-another-network

Thanks

Re: Locked EE device with eSIM and SIM from another network

tassos_hara — Sun, 28 Nov 2021 19:48:10 GMT

Thanks once more

So regardless of whether 6 months have passed would I be able to unlock it in 3 days and use a second sim from another carrier is my question

Re: Locked EE device with eSIM and SIM from another network

Chris_B — Sun, 28 Nov 2021 20:01:29 GMT

@tassos_hara On your device go to settings>general>about and scroll down to network provider lock. If it say no sim restrictions your device is already unlocked. And yes you can use a sim from a different network. Your watch will only receive text from the other network when it’s connected to your phone via Bluetooth.

Re: Locked EE device with eSIM and SIM from another network

XRaySpeX — Mon, 29 Nov 2021 16:31:12 GMT

@tassos_hara : No, from Dec. 2021 networks are prevented from selling locked devices. That does not apply to devices already sold by the networks before Dec. 2021. Those were allowed to be sold locked to the network & with EE won't be unlocked until 6 months old if on contract.