topic Re: Re: S20 FE dropping out of network in Archived Posts

Re: S20 FE dropping out of network

Wilber69 — Fri, 26 Nov 2021 12:43:59 GMT

I am having the same issue, but with a two week old iphone 13pro, its only happened since swapping the sim from my older iphone XS. Happens once a day, remove and refit the sim and it resolves the issue, but only temporarily.

Re: Re: S20 FE dropping out of network

Leanne_T — Fri, 26 Nov 2021 13:06:05 GMT

Hi @Wilber69

Thanks for posting.

Did you get a new SIM card with your upgrade but are using the old one?

Thanks.

Leanne.

Re: Re: S20 FE dropping out of network

Wilber69 — Fri, 26 Nov 2021 22:08:52 GMT

Hello, i purchased the iphone 13pro outright as a sim free unit, so did not upgrade or get a new sim

card

Re: Re: S20 FE dropping out of network

Christopher_G — Sat, 27 Nov 2021 08:50:15 GMT

Hi @Wilber69

Do you still have your old phone to try the SIM card in?

Also, could you check to see if there are any maintenance works in your area please? You can check the status of the network on our coverage checker.

Chris

Re: Re: S20 FE dropping out of network

Wilber69 — Sat, 27 Nov 2021 14:27:10 GMT

I do and the sim seems to work fine in the old handset. The sim is about 6 years old.

i have checked, there are coverage issues in my area

Re: Re: S20 FE dropping out of network

Christopher_G — Sat, 27 Nov 2021 14:29:53 GMT

OK thanks, @Wilber69

I would suggest speaking to our technical support team so that they can run through some tests with you.

Chris