topic Re: EE not unlocking my handset in Archived Posts

EE not unlocking my handset

No-happy — Sat, 27 Nov 2021 11:37:17 GMT

Details: Bought direct from EE. Now out of contract. I have passed the handset to my son and need it unlocking for him to use a new network.

Tried so-far: Called a CSO 17/11/21: who confirmed that they will start the process to unlock it. Filled in the form online because there has been no response since that time, at time of posting.

Both 150 and the website seem decidedly unhelpful unless I am aiming to spend more money at EE. Can no longer get through on 150 after 45 minutes: I am assuming the 'high volume of calls' are probably other unhappy customers.

Because of this, I will be leaving EE as soon as my remaining contract expires in January: I've had enough.

Is there a more direct way to contact EE to get this sorted, rather than spending half my day listening to awful pop music and a repeated automated message of apology?

Re: EE not unlocking my handset

Christopher_G — Sat, 27 Nov 2021 13:36:57 GMT

Hi @No-happy

Welcome to the community. Sorry to hear that your phone isn't unlocked yet.

What kind of phone is it?

Chris

Re: EE not unlocking my handset

wardi — Sat, 27 Nov 2021 14:20:05 GMT

@No-happy .. can't think what the problem could be. I unlocked an EE 4G Router recently - used the online form, put in the IMEI number as instructed and received an unlocking code within a couple of hours with instructions as to how to complete the process.
Double check that you are inputting the correct IMEI number as a starting point.