topic Re: Have not received unlock code in Archived Posts

Have not received unlock code

pedrohaggis — Sat, 13 Nov 2021 12:58:46 GMT

Last week while still with EE I contacted them via chat to try an unlock my EE phone. I was advised this request would be sent to the unlock team and I would receive an email with 72 hrs. The 72 hrs have passed without any sign of an unlock email and my number has been moved to my new provider and MyEE shows my account as closed. What is the best way for me to get the unlock code for my Samsung Galaxy A20e?

Re: Have not received unlock code

XRaySpeX — Sat, 13 Nov 2021 13:05:11 GMT

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.

Re: Have not received unlock code

pedrohaggis — Sat, 13 Nov 2021 14:09:15 GMT

The phone has been on EE pay monthly contract for 2 years. I have already tried the unlock your device page but it does not recognise the EMEI or the phone number hence why I ended up chatting to EE and them advising it would have to be referred to unlock team. I now have no way to track / check up on the unlock code progress.

Re: Have not received unlock code

pedrohaggis — Fri, 26 Nov 2021 19:48:26 GMT

Unfortunately still no unlock code yet, after at least 10 business days. What now?

Re: Have not received unlock code

Christopher_G — Sat, 27 Nov 2021 08:25:23 GMT

Hi @pedrohaggis

I'd recommend getting back in touch with our Mobile Care team so they can look into this request for you.

Let us know what happens.

Chris