https://community.ee.co.uk/t5/Archived-Posts/UNLOCKING-PHONE/m-p/1100955#M260319 <P>My wife has been given an old EE phone (Samsung Galaxy Ace4) by her sister, who has upgraded to a new device.</P><P>It is locked to EE. What is the procedure for unlocking it. The EE website asks for account details, but we are not EE customers.</P> Tue, 23 Nov 2021 15:56:23 GMT TomGB 2021-11-23T15:56:23Z https://community.ee.co.uk/t5/Archived-Posts/UNLOCKING-PHONE/m-p/1100955#M260319 <P>My wife has been given an old EE phone (Samsung Galaxy Ace4) by her sister, who has upgraded to a new device.</P><P>It is locked to EE. What is the procedure for unlocking it. The EE website asks for account details, but we are not EE customers.</P> Tue, 23 Nov 2021 15:56:23 GMT https://community.ee.co.uk/t5/Archived-Posts/UNLOCKING-PHONE/m-p/1100955#M260319 TomGB 2021-11-23T15:56:23Z https://community.ee.co.uk/t5/Archived-Posts/UNLOCKING-PHONE/m-p/1100988#M260320 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2334018">@TomGB</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>The account holder can request for the device to be unlocked free of charge, alternatively your wife can submit an unlocking request by calling&nbsp;<STRONG>0800 956 6000</STRONG>&nbsp;(select&nbsp;<STRONG>option 2</STRONG>, then&nbsp;<STRONG>option 4</STRONG>) and paying a fee of £8.99.&nbsp;</P> <P>&nbsp;</P> <P>I hope this helps,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 23 Nov 2021 17:29:29 GMT https://community.ee.co.uk/t5/Archived-Posts/UNLOCKING-PHONE/m-p/1100988#M260320 Katie_B 2021-11-23T17:29:29Z