topic Re: Insurance excess fee in Archived Posts

Insurance excess fee

dhaworth33 — Sat, 20 Nov 2021 17:54:17 GMT

Hi I had to replace my phone last week and just received my bill and noticed that the excess fee is short. According to the fee checker it should be £120 but only charged £100. My phone is the s21 ultra 5g.

Re: Insurance excess fee

Chris_B — Sat, 20 Nov 2021 18:43:01 GMT

@dhaworth33 your insurance documents will say what you should be paying.

Re: Insurance excess fee

dhaworth33 — Mon, 22 Nov 2021 09:15:36 GMT

It says 120 that's why I was ask

Re: Insurance excess fee

Chris_B — Mon, 22 Nov 2021 09:40:16 GMT

@dhaworth33 if you want to query it just call customer services.

Re: Insurance excess fee

mikeliuk — Mon, 22 Nov 2021 11:25:43 GMT

Hi @dhaworth33 ,

Please may I sanity check that you are chasing up that EE or the insurance company has undercharged you by GBP 20?