topic Re: unlocking a Huawei Mediapad T3 in Archived Posts

unlocking a Huawei Mediapad T3

iambbp1 — Tue, 16 Nov 2021 20:03:54 GMT

I'm trying to get the sim lock removed on my Huawei Mediapad T3 tablet but i've been waiting a month and each time EE keep saying they have wrong imei yet i give them the right code for what seems like the 10th time and I don't have any code, its a week since i last spoke to someone at the sim unlock department.

Why is EE so slow, and not treating customers very well? 30 days to remove a sim-lock??!!

VERY UNHAPPY.

Re: unlocking a Huawei Mediapad T3

iambbp1 — Tue, 16 Nov 2021 20:05:32 GMT

i should say its my old ee tablet which i want to give to a member of the family to use but can't, its so embarrassing when its 30 days and yet i was told 10 days max

Re: unlocking a Huawei Mediapad T3

XRaySpeX — Tue, 16 Nov 2021 20:10:13 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: unlocking a Huawei Mediapad T3

EssexBoyEE — Tue, 16 Nov 2021 23:44:52 GMT

Have you actually tried a different Network SIM because I didn't think the Huawei Tablets were Sim Locked.

Re: unlocking a Huawei Mediapad T3

iambbp1 — Sun, 21 Nov 2021 19:59:46 GMT

The tablet was one i had on contract i got from ee store in Camberley. I changed to a new tablet at contract end and want to get this unlocked.

i've tried a different sim card, three, and o2 and still it says simlock.

Re: unlocking a Huawei Mediapad T3

iambbp1 — Sun, 21 Nov 2021 20:03:07 GMT

this is direct from ee in store - camberley i took it out on contract so was brand new.

ee customer service unlocking people said it would take 10 working days its over 10 now and i still don't have it unlocked, though its over 40 days since i started trying to get this unlocked.

bit of a **bleep**ty service really why does it take so long from them to not to it?

Re: unlocking a Huawei Mediapad T3

James_B — Mon, 22 Nov 2021 08:14:44 GMT

Hi @iambbp1,

I've sent you a private message to grab some details so I can help you with this.

Please check your private message inbox.

Thanks

James