topic Re: Data used up within 4 days in Archived Posts

Data used up within 4 days

Betsy2 — Sat, 13 Nov 2021 18:31:27 GMT

Why would my data be all used up inside 6 days.

I'm on EE 8 months and it never happened before. I'm using the phone the same as always

Re: Data used up within 4 days

Northerner — Sat, 13 Nov 2021 19:22:23 GMT

Hi @Betsy2

What does it say if you text BA to 150?

Thanks

Re: Data used up within 4 days

Betsy2 — Sat, 13 Nov 2021 20:29:57 GMT

Hi Northerner, it says I have 355 minutes and unlimited texts left.. doesn't mention data..

Re: Data used up within 4 days

James_B — Sun, 14 Nov 2021 09:48:12 GMT

Hi @Betsy2,

Welcome to the EE Community. 🙂

Have you checked your phone's data settings to see which apps have used your data allowance?

James

Re: Data used up within 4 days

Betsy2 — Sun, 14 Nov 2021 10:24:24 GMT

Hi James, no haven't checked but nothing has changed and my data never ran out before ..

Re: Data used up within 4 days

James_B — Sun, 14 Nov 2021 10:30:24 GMT

Hi @Betsy2,

I'd recommend checking the app usage breakdown in your settings to see which app has used more data than usual.

If you need help with this, please let me know which phone you are using.

James

Re: Data used up within 4 days

mikeliuk — Sun, 14 Nov 2021 12:20:12 GMT

Hi @Betsy2 ,

Typically it's a large and infrequent software update which does this. Recently I've also noticed Facebook and websites stream videos at around 256 KB/s in the background when I'm only reading text.

I highly recommend to search online to identify the option in the settings to view which apps have consumed your data, as has already been recommended.

In my case, it was Chrome consuming the bulk of my data in recent usage.

Re: Data used up within 4 days

bristolian — Sun, 14 Nov 2021 12:52:06 GMT

@Betsy2 wrote:

Hi James, no haven't checked but nothing has changed and my data never ran out before ..

Android & iOS devices have a data counter within the connection settings menu that will give you an app-by-app breakdown of where your data & WiFi has been used - you can often set the counting period to match your billing cycle to further assist.

This will often identify the cause of increased data usage, otherwise check whether your phone's software updates are allowed to use mobile data or are restricted to WiFi only.

The vast majority of "where has my data gone" queries are answered by these two scenarios.