topic Re: Galaxy fold 3 not in stock in Archived Posts

Galaxy fold 3 not in stock

auberries — Wed, 08 Sep 2021 09:01:18 GMT

I upgraded and ordered a Galaxy fold 3 last week the 30th August.

Due to the plan I was on they, I also paid £70 towards the phone.

After not hearing anything after a week, I phoned to be told that they were not in stock at present. Got no idea of a delivery date.
Why advertise and take peoples money if it’s not in stock. 😡

Re: Galaxy fold 3 not in stock

Leanne_T — Wed, 08 Sep 2021 11:49:22 GMT

Hi @auberries

Thanks for coming to the community.

As soon as we have your order and this has been dispatched, you will be contacted by DPD to let you know when this will be delivered.

If you would like to look into changing your order, please give us a call on 150.

Thanks.

Leanne.

Re: Galaxy fold 3 not in stock

auberries — Thu, 09 Sep 2021 13:20:17 GMT

It’s called being open and honest in your selling.

EE shouldn’t promote or advertise without a disclaimer that it’s currently out of stock especially if taking a deposit.

Think this should be reported to the ombudsman and I may well do it. This is misrepresentation especially when taking peoples money. Most people are willing still to order if they are told in advance what’s happening and can make an informed decision.

Re: Galaxy fold 3 not in stock

Satansalibi — Tue, 14 Sep 2021 17:34:00 GMT

I'm gathering you still haven't received yours either? I was lied to yesterday and told it's to do with a Chip shortage. It's nothing to do with that at all. Production is back to it's best in Asia, our company is importing more and quicker than ever.

Stop giving stock answers EE and start actually addressing your customers!

Re: Galaxy fold 3 not in stock

Christopher_G — Wed, 15 Sep 2021 06:54:50 GMT

Hi @Satansalibi.

Welcome to the community.

We're giving you as much information as we have at the moment. We're awaiting more stock from the manufacturer. As soon as we have this, we'll dispatch them in the order in which they were placed.

Chris

Re: Galaxy fold 3 not in stock

Satansalibi — Thu, 16 Sep 2021 09:47:44 GMT

You received a shipment on Monday 13th, you still haven't fulfilled orders from the 27th.

You're lying to customers and telling them no more than 14 days. I'm so glad I recorded my phone call with EE, after all, verbal confirmation is still binding under my rights as a consumer. If it hasn't arrived by Monday, you cannot argue your breach. As I have no dispatch email yet, I'm gathering this one could be a tricky one to lie your way out of when it doesn't arrive.

EE could possibly have the worst customer service reputation (next to talktalk) on earth.

Re: Galaxy fold 3 not in stock

Satansalibi — Sat, 18 Sep 2021 10:53:04 GMT

As an update for anybody reading this thread. I have had absolute assurance from EE that the delay is now over and all orders will be delivered within 7 days (of the 16th September)

I have screenshots of the entire conversation, so if EE don't fulfil this promise, I'm pretty sure that's going to go badly for them. @Christopher_G

Re: Galaxy fold 3 not in stock

ZacW — Sat, 18 Sep 2021 11:02:42 GMT

That’s awesome news, I’ll keeps my fingers crossed for everyone that we receive them next week 🥳🥳☺️!!

Re: Galaxy fold 3 not in stock

Jemb2212 — Wed, 22 Sep 2021 07:19:17 GMT

Hi just out of interest we have ordered one today just wondered how long we might expect to wait

have you recieved yours yet?

thanks

Re: Galaxy fold 3 not in stock

Satansalibi — Wed, 22 Sep 2021 07:20:55 GMT

According to EE yesterday. New orders are expected to wait between 4 & 6 weeks.

Re: Galaxy fold 3 not in stock

Jemb2212 — Wed, 22 Sep 2021 07:22:25 GMT

Wow! So no then

and no indication when ordering of that time scale! Upgraded due to this phone being on its way out... phoneless shortly

Re: Galaxy fold 3 not in stock

jaccaughey — Wed, 22 Sep 2021 07:24:15 GMT

Hi, I ordered a Galaxy Fold 3 over a week ago and still have no update on the delivery date. Anyone got any ideas when EE will have the device back in stock, Samsung.co.uk is showing devices available for next day delivery.

Re: Galaxy fold 3 not in stock

Satansalibi — Wed, 22 Sep 2021 07:36:34 GMT

I imagine you'll be right at the bottom of the queue. There are people still waiting from the 29th. Some common orders are being fulfilled, but expect your wait to be looooong. I cancelled my order yesterday (which was placed way back) as I wasn't to expect my order for a black fold for a long time. I just had my delivery confirmation for the new iPhone on Friday though, so all is good.

Re: Galaxy fold 3 not in stock

Gerryhall — Mon, 11 Oct 2021 07:41:25 GMT

I was told delivery of up to 7 days I ordered it on 5th of October the 7 days is up tomorrow but still no update on order confirmed notice so don't know how long I will have to wait

Re: Galaxy fold 3 not in stock

Christopher_G — Mon, 11 Oct 2021 10:05:07 GMT

Hi @Gerryhall.

Which colour and memory size did you choose? When did you order?

Chris

Re: Galaxy fold 3 not in stock

Oi_oi_JohnBoy — Mon, 11 Oct 2021 12:37:30 GMT

I ordered mine the same day and no updates yet either

Re: Galaxy fold 3 not in stock

Jemb2212 — Mon, 11 Oct 2021 13:25:44 GMT

Rung to cancel due to long time delays and no contact to why. After 18mins on hold they tell me they cancelled it on the 4th october with no notification of why and or email to say why they have. I wanted to cancel anyway today so that solved that. Hope you all get your phones soon!

Re: Galaxy fold 3 not in stock

Gerryhall — Tue, 12 Oct 2021 07:09:10 GMT

Ordered it on 5th Oct colour black 256gb

Re: Galaxy fold 3 not in stock

Leanne_T — Tue, 12 Oct 2021 07:37:15 GMT

Hi @Gerryhall

Thanks for coming back to us.

This model is currently showing, 'usually despatched within 28 days'

As soon as we have your order and this has been dispatched, you will be contacted by DPD to let you know when this will be delivered.

Leanne.

Re: Galaxy fold 3 not in stock

Tommokh — Tue, 12 Oct 2021 08:35:26 GMT

Good morning, I'm waiting for my Fold 3 ordered last week & can see the EE shop is stating 'usually dispatched in 28 days' - so any chance you can advise whether you have them in stock now or when you'll likely have the next stock in?

Are orders being treated urgently from the supplier/manufacturer?