https://community.ee.co.uk/t5/Archived-Posts/surface-duo/m-p/1098644#M260196 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2303991">@paul1711</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear this is happening to your new phone.&nbsp;</P> <P>&nbsp;</P> <P>I would recommend giving our technical care team a call so they can complete a full diagnostics and advise you further.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 12 Nov 2021 16:36:19 GMT Katie_B 2021-11-12T16:36:19Z https://community.ee.co.uk/t5/Archived-Posts/surface-duo/m-p/1098626#M260195 <P>&nbsp;only had a month screen&nbsp; and apps still locking up os is up to date ,can i send phone back but dont want another surface duo&nbsp;</P> Fri, 12 Nov 2021 15:47:21 GMT https://community.ee.co.uk/t5/Archived-Posts/surface-duo/m-p/1098626#M260195 paul1711 2021-11-12T15:47:21Z https://community.ee.co.uk/t5/Archived-Posts/surface-duo/m-p/1098644#M260196 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2303991">@paul1711</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear this is happening to your new phone.&nbsp;</P> <P>&nbsp;</P> <P>I would recommend giving our technical care team a call so they can complete a full diagnostics and advise you further.&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 12 Nov 2021 16:36:19 GMT https://community.ee.co.uk/t5/Archived-Posts/surface-duo/m-p/1098644#M260196 Katie_B 2021-11-12T16:36:19Z