topic Re: My phone is locked in Archived Posts

My phone is locked

ARTL — Fri, 05 Nov 2021 14:13:25 GMT

Hi there my phone is been locked for now two years and I’ve finished my contract but the issue is that I am abroad I want someone to help me getting through thisBy unlocking my phone as soon as possible because I need I need to talk to people with this phone with all my data on it and it would be useless if it feels like this thank you could

you help me please

Re: My phone is locked

XRaySpeX — Fri, 05 Nov 2021 14:25:10 GMT

@ARTL : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

You image cannot be approved when it contains your device's IMEI. Anyway it's of no use to this user discussion group.

Re: My phone is locked

ARTL — Fri, 05 Nov 2021 18:28:13 GMT

I bought directly from EE and finished my contract and complete payment. The time before I close my account, the store told me its unlocked but it’s not.

Sent from my iPhone

Re: My phone is locked

XRaySpeX — Fri, 05 Nov 2021 18:38:37 GMT

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.