S21+ 5G Restarts randomly

SteveP83 — Wed, 03 Nov 2021 16:25:11 GMT

I've a S21+ 5G that crashes and reboots.

It started a few months ago and happened maybe once or twice a day. That's now increasing to 20 times a day.

It's not when using a certain apps, it can just be logging in to the phone. Sometimes it crashes, restarts and crashes on the restart ! Then it can go a few hours and it'll be fine.

I've reset the phone, made sure it's on the latest firmware but still no improvement. I've deleted all the apps I don't use. Scanned for viruses and optimised in device care. Still no improvement.

It can also happened with the charger is plugged in. Battery can be anywhere from 10 - 100% and it crashes.

I can't replicate the crash by repeating a certain action or using a certain app. It's completely random which makes me think it's a hardware issue not software.

Has anyone else experienced this ?

Would the phone still be under warranty ?

Help / advice appreciated

Re: S21+ 5G Restarts randomly

wardi — Wed, 03 Nov 2021 17:49:22 GMT

@SteveP83 .. I once had a similar thing going on with a Samsung. I uninstalled each app one by one and used the phone for a few hours between each one. Eventually I found the culprit, deleted it and the problem never returned. Alternatively it could be a fault with the phone of course. Good luck!

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S21+ 5G Restarts randomly

Re: S21+ 5G Restarts randomly