topic Re: Samsung S21 - Music pausing when screen is locked in Archived Posts

Samsung S21 - Music pausing when screen is locked

Jonni101 — Tue, 02 Nov 2021 16:04:42 GMT

media keeps pausing when using bluetooth. Checked all battery settings and app is set to not sleep etc. reset galaxy buds, reset galaxy s21, unpaired, repaired, updated, re-installed apps. still no luck.

Re: Samsung S21 - Music pausing when screen is locked

EssexBoyEE — Tue, 02 Nov 2021 16:15:33 GMT

Is this Music from your Storage, or Streaming Music (ie uses Data).

Which Music App you using.

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Tue, 02 Nov 2021 17:14:16 GMT

Seems to be when streaming, happens on both wifi connection and when using mobile data.

I've tried Spotify, various radio player apps, and Soundcloud.

It still pauses even when the screen is unlocked.

Re: Samsung S21 - Music pausing when screen is locked

EssexBoyEE — Tue, 02 Nov 2021 17:48:29 GMT

Does it pulse and then start again or just stop.

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 09:25:10 GMT

It stops completely and I have to start it again. The earbuds remain connected as i can use them to start the audio again. (The issue also happens when connected to a bluetooth speaker)

Re: Samsung S21 - Music pausing when screen is locked

James_B — Wed, 03 Nov 2021 09:38:11 GMT

Hi @Jonni101,

Welcome to the EE Community. 🙂

Do you see the same issue when using a wired headset?

James

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 11:11:51 GMT

Hi @James_B , thank you.

I don't have a usb C to 3.5mm jack adapter so i'm not able to try

Re: Samsung S21 - Music pausing when screen is locked

James_B — Wed, 03 Nov 2021 13:13:10 GMT

What about when playing music through the built in speakers @Jonni101?

James

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 15:05:46 GMT

It plays with no interruption through internal speakers with the screen locked or unlocked.

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 15:07:13 GMT

(No issues on calls via bluetooth, only media playback)

Re: Samsung S21 - Music pausing when screen is locked

James_B — Wed, 03 Nov 2021 15:41:52 GMT

Hi @Jonni101,

Please could you double check the app you are using isn't in the sleeping apps list (as per this Samsung Support article), then restart your phone.

Let me know if that helps.

James

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 15:47:29 GMT

I've tried that, I even tried adding it to the 'Never Sleeping' list. Didn't help unfortunately. Also reinstalled the app (although its affecting more than one), updated android, reset Galaxy Buds, did a handstand, etc.

Re: Samsung S21 - Music pausing when screen is locked

Katie_B — Wed, 03 Nov 2021 16:58:24 GMT

Thanks for letting us know you have tried the above @Jonni101.

In this case, I would recommend giving our technical care team a call who can look further into this for you.

Please be sure to keep us updated,

Katie 🙂

Re: Samsung S21 - Music pausing when screen is locked

Jonni101 — Wed, 03 Nov 2021 17:28:06 GMT

I was going to reset the phone but noticed an option to 'Reset Network Settings' which includes WiFi, Mobile Data, and Bluetooth.

It's been 15 minutes and it's only cut off once. Not resolved but definitely a massive improvement (was stopping media every minute or 2 before)