topic Re: Charger not working in Archived Posts

Charger not working

Derekr65 — Thu, 28 May 2020 18:46:35 GMT

My charger port isnt working! I've been trying for days to talk to someone human about this! How do I get to speak to someone because the phone lines are a nightmare and email says I need to ring!

Re: Charger not working

Chris_B — Thu, 28 May 2020 19:52:08 GMT

@Derekr65 Have you tried cleaning out the charging port ? Turn the device off and very carefully clean out the port with a pin. Dust and fluff can build up in it causing issues with charging. If this doesn’t resolve your issue you need to call customer services and you need to be patient when calling as customer service is extremely busy due to the current situation and if your device is out of warranty then you need to pay for the repair yourself.

Re: Charger not working

Catrinmared21 — Tue, 02 Nov 2021 19:35:32 GMT

Im having the exact same issue with all 3 chargers bought from EE. Keeps saying error moisture in plug? How can this be with 3 different chargers? And as usual, when you need EE chat, it's not available! Im fed up of paying nearly £20 per charger now, for this to happen every few weeks! I have the samsung s21!

Re: Charger not working

Chris_B — Tue, 02 Nov 2021 21:48:50 GMT

@Catrinmared21 It’s the device not the charger cable that has moisture in it.

Re: Charger not working

Leanne_T — Wed, 03 Nov 2021 07:52:52 GMT

Morning @Catrinmared21

Thanks for coming to the community.

If you give us a call on 150, or use our online trouble-shooter tool we will let you know your next steps for this message showing on your device.

Thanks.

Leanne.