topic Re: s21 ultra screen replacement help! in Archived Posts

s21 ultra screen replacement help!

amymeasures1993 — Tue, 02 Nov 2021 19:11:16 GMT

Hi all,

I got the s21 ultra in july i have dropped the phone out of my pocket today and the case broke off and glass screen protector also cracked, the screen is also cracked and will not switch on, has a big green line down the side? Any ideas on repair prices or anything or if i should just bite the bullet and wait for early upgrade in jan 2022..........

Re: s21 ultra screen replacement help!

Chris_B — Tue, 02 Nov 2021 21:50:27 GMT

@amymeasures1993 The device will need to be sent off to be looked at before you get a price as all issues will need to be fixed.

Re: s21 ultra screen replacement help!

Leanne_T — Wed, 03 Nov 2021 07:40:28 GMT

Hi there @amymeasures1993

Thanks for coming to the community.

You can get your Samsung device repaired in selected EE stores.

Pease see our Can I get my device repaired with EE?, Help page for details on locating a store.

The cost of a repair will be dependent on the extent of damage to your device and whether your device is still in warranty. If you have a selected store near you, our team will be able to advise on any costs while you're in store.

Thanks.

Leanne.