topic Re: Usage option in Archived Posts

Usage option

danalb73 — Tue, 02 Nov 2021 07:51:18 GMT

I have 3 accounts and since upgrading one of them it's the only account that you can't check usage, every time you click on minutes used or texts used it either crashes and says something has gone wrong or it tells you the previous accounts usage. It also has the old phone registered instead of the new phone, when I changed my sim into my new phone it changed straight away so not sure what is going on with the other account.

Re: Usage option

Leanne_T — Tue, 02 Nov 2021 09:55:35 GMT

Hi @danalb73

Thanks for coming to the community.

Does the same happen if you log into your My EE account online?

Thanks 🙂

Leanne.

Re: Usage option

danalb73 — Tue, 02 Nov 2021 12:45:43 GMT

Thanks, yes happens on app and online but only on one account? I've deleted app, updated it, changed password, logged in and out of both app and online but still happens.

Re: Usage option

Leanne_T — Tue, 02 Nov 2021 12:48:52 GMT

Thanks for trying all this @danalb73

If this is still happening, please give us a call on 150, the team will get this investigated for you.

Let me know how you get on 🙂

Leanne.

Re: Usage option

danalb73 — Tue, 02 Nov 2021 13:05:18 GMT

Ok thanks I'll try that and let you know thanks.

Re: Usage option

Leanne_T — Tue, 02 Nov 2021 13:13:59 GMT

No problem @danalb73

Thanks 🙂

Leanne.