topic Re: Unlocking a Huawei B525s-23a router in Archived Posts

Unlocking a Huawei B525s-23a router

Wookee_2963 — Wed, 09 Sep 2020 16:07:05 GMT

Looking for some assistance.

I'm looking at unlocking my Huawei B525s-23a router.

I have read on the community posts that

@Leanne T from the EE community team was very helpful to the other previous bloggers who wanted the same assistance

Many thanks in advance.

Re: Unlocking a Huawei B525s-23a router

Leanne_T — Wed, 09 Sep 2020 16:36:50 GMT

Hi @Wookee_2963

I have replied to your private message 🙂

Leanne.

Re: Unlocking a Huawei B525s-23a router

XRaySpeX — Wed, 09 Sep 2020 18:49:16 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlocking a Huawei B525s-23a router

Netwizz — Fri, 04 Dec 2020 20:12:45 GMT

Hi I need to obtain an unlock code for our Huawei B525 Router.

Provided from EE direct

Order number: xxxxxxxx

IMEI: xxxxxxxxxxx

Original SIM: xxxxxxxxxx

Can you please assist?

Mark

xxxxxxxxxxx

xxxxxxx@xxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Unlocking a Huawei B525s-23a router

Katie_B — Sat, 05 Dec 2020 09:34:15 GMT

Hello @Netwizz.

Welcome to the EE Community.

To process an unlock please give us a call.

A member of our customer service team who has account access will be able to help further.

Katie 🙂

Re: Unlocking a Huawei B525s-23a router

XRaySpeX — Sat, 05 Dec 2020 21:54:03 GMT

@Netwizz : You can just apply using the Unlocking your device form and giving the mobile number that it originally came with.

Re: Unlocking a Huawei B525s-23a router

Netwizz — Sat, 05 Dec 2020 22:05:27 GMT

No, doesn't work!

EE doesn't recognize the phone number, nor the IMEI, despite the fact I'm reading them from an EE invoice!

After a 20min wait for a customer service advisor, they were unable to help......

Not happy!

Re: Unlocking a Huawei B525s-23a router

Katie_B — Sun, 06 Dec 2020 08:51:18 GMT

Hi @Netwizz.

What was advised when you spoke with our customer service team?

Katie 🙂

Re: Unlocking a Huawei B525s-23a router

Menonownowt — Tue, 23 Mar 2021 08:52:47 GMT

Could you help me unlock my router ee customer services said they can after 72 hours. 72 hours have come and gone no emails its a b525 23a

Re: Unlocking a Huawei B525s-23a router

Leanne_T — Tue, 23 Mar 2021 09:48:24 GMT

Hi @Menonownowt

Welcome to the community.

Where did you purchase the router?

If this was from EE, do you have a pay as you go or pay monthly account?

Thanks 🙂

Leanne.

Re: Unlocking a Huawei B525s-23a router

Menonownowt — Tue, 23 Mar 2021 10:16:32 GMT

I bought it through Facebook was told I could unlock it by phoning customer services wich I did, was told they could and would take 72 hours, after waiting 72 hours I have heard nothing

Re: Unlocking a Huawei B525s-23a router

Leanne_T — Tue, 23 Mar 2021 10:18:52 GMT

Hi @Menonownowt

Thanks for coming back to me.

Have you been contacted to make the payment for unlocking the device?

Leanne.

Re: Unlocking a Huawei B525s-23a router

Menonownowt — Tue, 23 Mar 2021 10:23:19 GMT

I was told by customer services there was no charge for the service.i don't mind paying

Re: Unlocking a Huawei B525s-23a router

Leanne_T — Tue, 23 Mar 2021 10:56:58 GMT

Hi @Menonownowt

If you purchase a device second hand there is an £8.99 charge to unlock the router.

I've sent you a private message for some further details 🙂

Leanne.

Re: Unlocking a Huawei B525s-23a router

Mrcarbon — Wed, 04 Aug 2021 10:35:06 GMT

Seems this is a common problem now, I am also having zero luck direct to unlock mine also, provided new from EE , I have been passed around many times with no result or code supplied, been told the unlock department is closed and also received a text saying my device isn't even locked, yet it is when you access the available networks list

Re: Unlocking a Huawei B525s-23a router

James_B — Wed, 04 Aug 2021 12:35:05 GMT

Hi @Mrcarbon,

Welcome to the EE Community. 🙂

Have you been able to test your device with a SIM from another network since you received the message saying it wasn't locked?

James

Re: Unlocking a Huawei B525s-23a router

Mrcarbon — Wed, 04 Aug 2021 12:38:14 GMT

Yes, still restricted

Get Outlook for Android

Re: Unlocking a Huawei B525s-23a router

James_B — Wed, 04 Aug 2021 12:41:27 GMT

Hi @Mrcarbon,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: Unlocking a Huawei B525s-23a router

Jhbatty — Mon, 01 Nov 2021 23:13:21 GMT

Could I have this solution please I’m experiencing the same problem?

thanks

Re: Unlocking a Huawei B525s-23a router

James_B — Tue, 02 Nov 2021 07:56:27 GMT

Hi @Jhbatty,

What problem are you experiencing with your router?

James