topic Re: OnePlus 7 pro 5G - Android 11 ?? in Archived Posts

OnePlus 7 pro 5G - Android 11 ??

Djdreamy — Tue, 30 Mar 2021 03:15:53 GMT

I see that all OnePlus 7 and 7 pro and 7T etc have had their android 11 update....where is Android 11 for the OnePlus 7 pro 5G phone ? 🤔📱1️⃣1️⃣ I only today received 10.0.11 but nowhere on the world wide Web is there such information for this particular Fohn ! GM1920 model.

Re: OnePlus 7 pro 5G - Android 11 ??

James_B — Tue, 30 Mar 2021 08:36:26 GMT

Hi @Djdreamy,

Welcome back to the EE Community. 🙂

You'll receive a notification on your phone as soon as the manufacturer makes any new updates available for your device.

James

Re: OnePlus 7 pro 5G - Android 11 ??

Leerussell81 — Wed, 19 May 2021 20:55:57 GMT

Still no sign of the update.... Very disappointing!

Re: OnePlus 7 pro 5G - Android 11 ??

Lewisas — Fri, 21 May 2021 06:36:08 GMT

As it's the 5G update the phone manufacturer would have passed this to EE for network configuration and testing.

All non 5G updates are pushed by the manufacturer which is why those devices already have them.

The issue is EE seem to have dropped OnePlus from their available phones so the likelihood is they have de-prioritised this device in favour of oppo, Google and Samsung.

EE will have to test the OnePlus 7 pro 5G with their infrastructure before OnePlus will release the update. As customers we do not have visibility of their development and testing backlog but I bet it's in there at the bottom of the pile.

In short EE should be able to tell the end users that they have completed testing the phone and Android 11 update with the 5G infrastructure and that it is back with oneplus to go into their rollout schedule. That information should be available to their support.

My bet is as I said EE haven't completed testing and given OnePlus authorisation to release it. This is normally the case.

Re: OnePlus 7 pro 5G - Android 11 ??

Leerussell81 — Mon, 24 May 2021 21:16:08 GMT

Great reply and exactly what I was thinking. This is clearly a network delay issue.

I note that the other 7 models have just received a second A11 update today too.

Re: OnePlus 7 pro 5G - Android 11 ??

Mihangelismo — Mon, 12 Jul 2021 18:32:13 GMT

Not only that, but almost two months later the Oneplus nord has been updated to Android 11, while we still have no update.

Incredibly disappointing. Here we were, thinking we were opting into a premium device...

Re: OnePlus 7 pro 5G - Android 11 ??

Louioo — Sun, 29 Aug 2021 22:26:24 GMT

Bumping this thread as I would also like to know when EE customers will be receiving this update, that is already widely available to everyone besides EE customers.

Re: OnePlus 7 pro 5G - Android 11 ??

Leanne_T — Mon, 30 Aug 2021 06:33:27 GMT

Hi @Louioo

Thanks for coming to the community.

You'll receive a notification on your phone as soon as the manufacturer makes any new updates available for your device.

Thanks.

Leanne.

Re: OnePlus 7 pro 5G - Android 11 ??

Louioo — Wed, 08 Sep 2021 10:19:29 GMT

Hi Leanne,

The manufacturer (OnePlus) has made several updates available for the OnePlus 7 Pro - they have already started rolling out Android 11.0.3.1

Re: OnePlus 7 pro 5G - Android 11 ??

Mysted — Mon, 11 Oct 2021 20:53:32 GMT

This is extremely disappointing. They are now rolling out android 12 for oneplus phones and here I am with my 7 pro 5g still stuck with android 10. When will we receive the 11 update???

Re: OnePlus 7 pro 5G - Android 11 ??

simpson0108 — Tue, 12 Oct 2021 21:11:00 GMT

Just came here to say the same thing... Even the OnePlus 6 has now got android 11 AND OnePlus 7 pro can beta test Android 12... Why has EE given up on the 5G version?

Re: OnePlus 7 pro 5G - Android 11 ??

Louioo — Sun, 31 Oct 2021 20:23:32 GMT

Just bumping this thread as it's now confirmed that OnePlus 7 and OnePlus 7 Pro are both receiving the latest 11.0.4.1. Why are EE being so slow at updating this 'flagship' device they had on their network? It's not up to OnePlus anymore this is all solely down to EE not pushing out the updates...

Re: OnePlus 7 pro 5G - Android 11 ??

Chris_B — Sun, 31 Oct 2021 21:11:58 GMT

@Louioo Hate to say this but EE don’t create the software for this device and EE only test the software to make sure it’s ok , it’s down to Oneplus to build and then push it out. If Oneplus have decided not to push out this update then that’s up to them not EE. Oneplus can drop support for this device regardless of what device it is.

Re: OnePlus 7 pro 5G - Android 11 ??

Louioo — Mon, 01 Nov 2021 10:30:16 GMT

Hi @Chris_B It's interesting you say that, as I do agree with you that EE don't create the software but let's refer to a post from OnePlus in Jan 2021:

https://forums.oneplus.com/threads/a-notice-about-oxygenos-11-for-our-previous-devices.1351579/

Just drawing out this element:

We know our OnePlus 7 and 7T series users are also eager to have a taste of the latest flavor of Android. We have been working in parallel to release OxygenOS 11 to all these devices at the same time. As you may have heard, when porting Android 11 to the 7 and 7T series, we encountered a data decryption issue in these devices. We worked closely with Qualcomm and, with their support, we are already running a Closed Beta test. We expect to release the first OxygenOS 11 Open Beta for the OnePlus 7 and 7T series shortly after.

Please note that the above schedule may vary for models purchased from our carrier partners, including Verizon, T-Mobile, EE, and others. Yet, we’ll work closely with them to deliver the best OxygenOS 11 experience for you at the earliest possible date, so stay tuned for the official announcement for the actual release.

That was January and it is now almost the end of the year, Android 11 is widely available on most android devices including OnePlus devices. The company would've definitely been in touch with EE, as a carrier partner, regarding Android 11 and still we are left in the dark.

The annoyance from my side/most others that comment on here is that there's nobody taking ownership of this. EE keep saying 'refer to OP as we don't make the software', yet OP have clearly stated they work with EE on this. Also it has been stated throughout the OP forum that all 5G updates are handled by the carrier, which then falls back down to EE. I'd rather EE just come out and say 'We've stopped providing support for this devices aswe no longer support it' rather than the usual 'Any updates we receive from the manufacturer will be pushed out etc'...

Anyway, rant over from me, this wasn't directed at you btw, it's just frustrating as a customer that signed up to this new 'wonderful device' from EE (which it still is btw) as an exclusive thing, has never really been supported by the carrier in terms of software support.

Re: OnePlus 7 pro 5G - Android 11 ??

Chris_B — Mon, 01 Nov 2021 12:13:45 GMT

@Louioo EE only need to approve it it’s down to Oneplus to create the OS, once EE are happy with it it’s Oneplus who push it out. Now if there is an issue Oneplus have to address that issue before approval by EE. It starting to look like Oneplus can not address the issues so have dropped support for this on EE.