topic Re: Unlocked Pixel 5, locked again? in Archived Posts

Unlocked Pixel 5, locked again?

nabobalis — Sat, 30 Oct 2021 20:21:20 GMT

I had previously unlocked my phone that I had got from EE directly on a pay monthly contract. I had been able to add a second esim to my phone with no issues.

This morning I went to add a new esim and the ability for me to add a second carriers eSim has now gone and it will only allow a EE eSim. I had also upgrade to Android 12 recently.

I would assume it was somehow a software setting but I can not find anything to resolve this.

How do I go about resolving this? I am outside of the UK so contacting 150 is not really possible without racking up a massive phone bill.

Re: Unlocked Pixel 5, locked again?

XRaySpeX — Sat, 30 Oct 2021 20:37:25 GMT

Who got it unlocked for you?

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Unlocked Pixel 5, locked again?

nabobalis — Sat, 30 Oct 2021 21:09:20 GMT

Who got it unlocked for you?

I had rang up EE customer service when I was in the UK.

I will try calling the number via Skype. Thanks.

Re: Unlocked Pixel 5, locked again?

Chris_B — Sat, 30 Oct 2021 21:12:42 GMT

@nabobalis Is the physical Sim slot still unlocked ? Because if it is then the device is still unlocked because you can not have one unlocked without the other being unlocked.

Re: Unlocked Pixel 5, locked again?

nabobalis — Sat, 30 Oct 2021 21:30:15 GMT

I don't have a second physical SIM to test that with at the moment.

I assume it still has to be unlocked but the part of the phone that let me add other network eSims is not showing anymore but now is locked to EE.

I am very confused about the entire situation.

Re: Unlocked Pixel 5, locked again?

nabobalis — Sun, 31 Oct 2021 03:01:15 GMT

So the phone is still physically unlocked, I was able to use a third party US sim card.

The eSim still will only look for an EE eSim QR code and will error otherwise.

Re: Unlocked Pixel 5, locked again?

Chris_B — Sun, 31 Oct 2021 07:43:19 GMT

@nabobalis So the phone is unlocked. EE can not do anything about the eSim as that’s a Google feature of the device and once a device is unlocked it’s well unlocked and that includes duel sim phones on both sim slots even if one is an eSim.

When trying to set up the esim is there a EE sim in the device ? If there is that’s why it’s trying to set up the eSim for EE.

Re: Unlocked Pixel 5, locked again?

nabobalis — Sun, 31 Oct 2021 15:45:38 GMT

When trying to set up the esim is there a EE sim in the device ? If there is that’s why it’s trying to set up the eSim for EE.

I've tried, no sim, a non EE sim, a EE sim. The eSim option is the same, it wants a EE eSim and nothing else.

The last choice I have is to reset the phone fully and see if that fixes it.