topic Re: I have not received a return pack yet in Archived Posts

I have not received a return pack yet

amy_louise15 — Mon, 08 Feb 2021 15:48:33 GMT

I have yet to receive my return pack

Katie_B — Mon, 08 Feb 2021 16:18:29 GMT

Good Afternoon @amy_louise15.

Welcome to the community.

Are you returning a device or trading your device?

Katie 🙂

amy_louise15 — Mon, 08 Feb 2021 16:34:03 GMT

I am returning the phone

Katie_B — Mon, 08 Feb 2021 16:58:09 GMT

If you have not received your returns pack you can fill out this cancellation form and return the device to this address:

Channel Returns
Mercia House
Senhouse Road
Darlington
DL1 4YB

Alternatively, you can call our customer care team who can chase your returns pack.

Katie 🙂

amy_louise15 — Mon, 08 Feb 2021 17:08:03 GMT

I don't want to cancel the contract

I have just upgraded and I need to return my old phone

Sorry I didn't explain it every well

amy_louise15 — Mon, 08 Feb 2021 17:09:13 GMT

I don't want to cancel the contract

I have just upgraded and I need to return my old phone

Sorry I didn't explain it every well

Katie_B — Mon, 08 Feb 2021 17:11:42 GMT

To get an update on your trade in pack you will need to contact Bright Star. Their contact details are the following:

Contact number - 0208 732 3798

Contact email - eeconsumer.uk@brightstar.com

Katie 🙂

Benidorm1 — Wed, 27 Oct 2021 15:00:57 GMT

Yes I need a returns form this is taking ages

Christopher_G — Thu, 28 Oct 2021 06:51:37 GMT

Have you spoken to Brightstar on the contact information that @Katie_B posted above, @Benidorm1?

Chris