https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1093571#M259654 <P>I upgraded my phone to a Samsung and received it yesterday by DPD, everything works apart from calling when I receive a call or make a call it instantly disconnects and says I've got no Sim in. I went back EE yesterday and they gave me a new Sim card but it's still doing the same thing. I want go back EE as I'm thinking it's the phone not the Sim. Any advice?</P> Tue, 26 Oct 2021 08:42:58 GMT Lou1221 2021-10-26T08:42:58Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1093571#M259654 <P>I upgraded my phone to a Samsung and received it yesterday by DPD, everything works apart from calling when I receive a call or make a call it instantly disconnects and says I've got no Sim in. I went back EE yesterday and they gave me a new Sim card but it's still doing the same thing. I want go back EE as I'm thinking it's the phone not the Sim. Any advice?</P> Tue, 26 Oct 2021 08:42:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1093571#M259654 Lou1221 2021-10-26T08:42:58Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1093640#M259655 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2255833">@Lou1221</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Does the same happen if you try the SIM card in another phone?&nbsp;</P> <P>&nbsp;</P> <P>Is this happening in every area?&nbsp;</P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Tue, 26 Oct 2021 10:18:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1093640#M259655 Leanne_T 2021-10-26T10:18:48Z