topic Re: Unable to unlock my replacement iPhone which is locked to EE in Archived Posts

Unable to unlock my replacement iPhone which is locked to EE

Firuza — Sun, 24 Oct 2021 11:32:55 GMT

Hi, I am trying to get my replacement iPhone unlocked for over a month now and every time i call EE, i get told the same thing, they are raising a priority request but still have not heard anything back at all!
I brought the iPhone 11 from EE on a contract in 2019but the face ID stopped working so i toke it to Apple and got it replaced. I have contacted Apple who keep telling me to contact EE but i al having no luck at all!!

Re: Unable to unlock my replacement iPhone which is locked to EE

Schockwave — Sun, 24 Oct 2021 13:33:50 GMT

Hello @Firuza ,

Welcome to the community,

The IPhone should have been automatically unlocked after 18 months. Have you tried a sim card from another network to see if it will work? Have you looked in settings, general and scrolled down to see if where it says Network Provider Lock it actually says locked to network or whether it has no sim restriction?

Re: Unable to unlock my replacement iPhone which is locked to EE

Firuza — Sun, 24 Oct 2021 14:21:27 GMT

I have tried everything, nothing is working and yes it does say sim locked.

Re: Unable to unlock my replacement iPhone which is locked to EE

James_B — Sun, 24 Oct 2021 14:48:25 GMT

Hi @Firuza,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help with this if you get in touch.

Thanks

James