topic Re: Pixel 4 XL Unlocking Issue in Archived Posts

Pixel 4 XL Unlocking Issue

gaza1994 — Sun, 24 Oct 2021 11:12:07 GMT

My 2 year contract was up yesterday for my pixel 4 xl (managed to get one of them new fancy pixel 6 pros 💪)

Anyways, I want to unlock my 4xl to any network, however when I fill in the form (pretend I was clever enough to find the link to the form) I put my IMEI number in, it says this phone isn't recognised as being locked to EE)

But if I put a sim card in that's NOT EE, it doesn't work?

I'm aware EE states that the pixel phones are auto-magically unlocked but ive had no confirmation of this, nor does it seem like it has worked

Any help is appreciated 🙂

Re: Pixel 4 XL Unlocking Issue

XRaySpeX — Sun, 24 Oct 2021 11:17:17 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Pixel 4 XL Unlocking Issue

gaza1994 — Sun, 24 Oct 2021 11:17:10 GMT

It was a contract phone directly from EE

Re: Pixel 4 XL Unlocking Issue

James_B — Sun, 24 Oct 2021 12:35:32 GMT

Hi @gaza1994,

Welcome to the EE Community. 🙂

What happens when you install a non EE SIM?

James

Re: Pixel 4 XL Unlocking Issue

gaza1994 — Sun, 24 Oct 2021 12:40:31 GMT

Nothing... i get the "emergency calls only" thing

Re: Pixel 4 XL Unlocking Issue

James_B — Sun, 24 Oct 2021 12:46:59 GMT

Hi @gaza1994,

If the phone wasn't unlocked, I would expect you to see a message asking you to unlock it when inserting another SIM. Is the other SIM definitely activated?

James