https://community.ee.co.uk/t5/Archived-Posts/Unlocking-phone/m-p/1092624#M259622 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2244497">@Otis01</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community and flagging this with us.&nbsp;</P> <P>&nbsp;</P> <P>Did our unlock team advise you why there was a delay in unlocking your device the first time?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 22 Oct 2021 15:27:48 GMT Katie_B 2021-10-22T15:27:48Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-phone/m-p/1092598#M259621 <P>EE failed to unlock my phone twice. Each time I rang to get it sorted they said okay wait another 10 days. 20 days later and it’s still not sorted. I’ve had to pay £30 to a service to get it done, even though EE should have done it for free.</P> Fri, 22 Oct 2021 14:07:02 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-phone/m-p/1092598#M259621 Otis01 2021-10-22T14:07:02Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-phone/m-p/1092624#M259622 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2244497">@Otis01</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community and flagging this with us.&nbsp;</P> <P>&nbsp;</P> <P>Did our unlock team advise you why there was a delay in unlocking your device the first time?</P> <P>&nbsp;</P> <P>Speak soon,&nbsp;</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 22 Oct 2021 15:27:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-phone/m-p/1092624#M259622 Katie_B 2021-10-22T15:27:48Z