topic Re: International SIM in EE phone in Archived Posts

International SIM in EE phone

Alex243 — Sun, 17 Oct 2021 17:22:22 GMT

I'm working abroad for a couple of months so I've perchased a local sim card, however despite it identifying the sim, the network state is disconnected and I'm unable to use it. I was told before I left that the phone had been unlocked, any idea what the issue could be?

Re: International SIM in EE phone

Northerner — Sun, 17 Oct 2021 17:35:20 GMT

Hi @Alex243

Does the SIM work in another phone as it soundlike it is dead.

What device do you have? If an iPhone did you reset network settings?

Thanks

Re: International SIM in EE phone

XRaySpeX — Sun, 17 Oct 2021 19:44:03 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.