topic Re: Missing all chats in WhatsApp since the crash in Archived Posts

Missing all chats in WhatsApp since the crash

Kerry333 — Wed, 06 Oct 2021 17:57:57 GMT

Help me please.

I've lost all my whatsapp chats and pictures. Unfortunately I didn't backup. I uninstalled WhatsApp app and installed it again. Nothing returned.

I'm so angry.

Kerry

Re: Missing all chats in WhatsApp since the crash

bristolian — Wed, 06 Oct 2021 18:48:58 GMT

Hi @Kerry333

EE is a mobile network operator and doesn't store your WhatsApp history.

I don't see any reason why your message history would have been deleted, but you'd need to query this with WhatsApp/FB, not EE.

Their helpsite is at https://faq.whatsapp.com/?lang=en

Re: Missing all chats in WhatsApp since the crash

Schockwave — Wed, 06 Oct 2021 18:59:07 GMT

@Kerry333 , If you did not have backup for your chat history, then once you delete and re-install what’s app, you will lose your chat history, best to make sure that under settings you have your chat history set to automatically back-up.

Re: Missing all chats in WhatsApp since the crash

Kerry333 — Wed, 06 Oct 2021 19:12:30 GMT

Yeah, I understand that, I just wondered if the community knew or had experienced the same issues seeing that it was global and probably everyone was going mad on Monday. I've already contacted WhatsApp.

Re: Missing all chats in WhatsApp since the crash

Schockwave — Wed, 06 Oct 2021 19:19:29 GMT

@Kerry333 , I neither removed my what’s app, nor did I need to re-install it and all my history is there, but if you did not back history up, then when uninstalling and re-installing and chat has never been backed-up, then the history of your chats will be lost. There was no need to remove and re-install what’s app, not sure why you thought you needed to, but if you want more answers, you will have to contact what’s app to get any other answers.