https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087902#M259395 <P>Thank you for your response. I spoke to someone on 150 and they said I should be okay as it's only a minor fault. I said I wasn't overly bothered as it isn't effecting me plus they said as long as it's not effecting the screen than I should be fine, if it does get worse in the 14 day period I can take it into the store. They also said after those 14 days I can call up if there's any issues. The member of the team wasn't 100% about the situation either.</P> Wed, 06 Oct 2021 17:46:30 GMT Tee193 2021-10-06T17:46:30Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087773#M259391 <P>Also my new phone I've just received has a tiny dint in the screen. I only noticed it because of the screen protector. Will this be covered on my contract if the screen went funny or do I need to tell a member of the team?</P> Wed, 06 Oct 2021 12:14:49 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087773#M259391 Tee193 2021-10-06T12:14:49Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087791#M259392 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2143400">@Tee193</a>&nbsp; What phone ? &nbsp;</P> Wed, 06 Oct 2021 13:05:34 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087791#M259392 Chris_B 2021-10-06T13:05:34Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087793#M259393 <P>S21 5g</P> Wed, 06 Oct 2021 13:07:48 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087793#M259393 Tee193 2021-10-06T13:07:48Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087840#M259394 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2143400">@Tee193</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>If your device was damaged upon receiving it, I would recommend reporting this to our <A href="https://ee.co.uk/help/get-in-touch" target="_blank">Mobile Care team</A> as soon as possible.</P> <P><BR /> Chris</P> Wed, 06 Oct 2021 15:14:08 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087840#M259394 Christopher_G 2021-10-06T15:14:08Z https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087902#M259395 <P>Thank you for your response. I spoke to someone on 150 and they said I should be okay as it's only a minor fault. I said I wasn't overly bothered as it isn't effecting me plus they said as long as it's not effecting the screen than I should be fine, if it does get worse in the 14 day period I can take it into the store. They also said after those 14 days I can call up if there's any issues. The member of the team wasn't 100% about the situation either.</P> Wed, 06 Oct 2021 17:46:30 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone/m-p/1087902#M259395 Tee193 2021-10-06T17:46:30Z