topic Re: Insurance exchange in Archived Posts

Insurance exchange

Shazzy2 — Tue, 05 Oct 2021 19:13:21 GMT

Hiya, might sound stupid but I'm getting a replacement phone tomorrow as my screen is damaged on my new one. I have to give my phone I have now to the delivery driver when he brings the replacement. Do I need to put the charger in the box with the phone aswell

Re: Insurance exchange

Fatboy71 — Tue, 05 Oct 2021 19:19:36 GMT

Anytime I have had a phone replaced, it is usually just the device itself that needs to be returned.

Any replacement phone I have received, the only thing in the box, is the phone and no accessories.

Re: Insurance exchange

Leanne_T — Wed, 06 Oct 2021 07:11:35 GMT

Hi @Shazzy2

Thanks for coming to the community.

This would be just the phone that will be getting replaced for you 🙂

Please see our How will my insurance replacement device be delivered? Help page for more details.

Leanne.