https://community.ee.co.uk/t5/Archived-Posts/Unable-to-unlock-my-dual-sim-phone/m-p/1086985#M259368 <P><SPAN>Totally frustrating&nbsp;process ,,,*** I have been a customer of EE for six years and have&nbsp; been trying&nbsp;to contact EE to get my phone unlocked for 5 months. I have used this phone on the current contract for 18 months. I now want to give the phone to my&nbsp; daughter who is on another network.</SPAN></P><P>&nbsp;</P><P>I have called up and tried the suggested method 4 times over the course of the 5 months allowing for the 10 days each time. I did not get any email, text or call with any form of acknowledgement or update.</P><P>&nbsp;</P><P>Each time I wait about 30mins on hold and each time the person on the line promises to send an e-mail. But no contact has been received on each occasion. What is going on EE?&nbsp;</P> Mon, 04 Oct 2021 13:11:46 GMT militalia 2021-10-04T13:11:46Z https://community.ee.co.uk/t5/Archived-Posts/Unable-to-unlock-my-dual-sim-phone/m-p/1086985#M259368 <P><SPAN>Totally frustrating&nbsp;process ,,,*** I have been a customer of EE for six years and have&nbsp; been trying&nbsp;to contact EE to get my phone unlocked for 5 months. I have used this phone on the current contract for 18 months. I now want to give the phone to my&nbsp; daughter who is on another network.</SPAN></P><P>&nbsp;</P><P>I have called up and tried the suggested method 4 times over the course of the 5 months allowing for the 10 days each time. I did not get any email, text or call with any form of acknowledgement or update.</P><P>&nbsp;</P><P>Each time I wait about 30mins on hold and each time the person on the line promises to send an e-mail. But no contact has been received on each occasion. What is going on EE?&nbsp;</P> Mon, 04 Oct 2021 13:11:46 GMT https://community.ee.co.uk/t5/Archived-Posts/Unable-to-unlock-my-dual-sim-phone/m-p/1086985#M259368 militalia 2021-10-04T13:11:46Z https://community.ee.co.uk/t5/Archived-Posts/Unable-to-unlock-my-dual-sim-phone/m-p/1086987#M259369 <P>What is the suggested method you have been using?</P> <P>&nbsp;</P> <P>Where did you <STRONG>yourself</STRONG> get this device itself <STRONG>originally</STRONG>? <STRONG>Did you buy it yourself new <U>direct from EE</U></STRONG> or from a 3rd-party reseller or is it 2nd-hand? The unlocking process &amp; costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.</P> Mon, 04 Oct 2021 13:16:38 GMT https://community.ee.co.uk/t5/Archived-Posts/Unable-to-unlock-my-dual-sim-phone/m-p/1086987#M259369 XRaySpeX 2021-10-04T13:16:38Z