topic Unlock Orange HTC 7 Mozart in Archived Posts

Unlock Orange HTC 7 Mozart

MRG64 — Sun, 03 Oct 2021 18:55:13 GMT

Hello, I recently purchased an old Orange locked HTC 7 Mozart from eBay for some nostalgia as I used to have one years ago. Though I'm having problems unlocking it.

First I tried going to a 3rd party unlocking service (DoctorSIM) to get it unlocked. I payed to get it checked for a blacklist and it isn't blacklisted. Though to no avail as the IMEI apparently was never recorded by EE/Orange.

Next I tried to go to the EE online forum to unlock though they didn't recognise the IMEI either. I even tried calling 150 but the agent I spoke to said EE don't unlock Orange/T-Mobile phones anymore though I see other people have had success with it calling EE.

So I came here to see if anyone has any suggestions on what I can do next to get it unlocked.

Re: Unlock Orange HTC 7 Mozart

XRaySpeX — Sun, 03 Oct 2021 19:20:08 GMT

@MRG64 : You cannot use the online unlocking form for 2nd-hand phones.

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.

Re: Unlock Orange HTC 7 Mozart

MRG64 — Sun, 03 Oct 2021 20:17:21 GMT

I'll give them another call tomorrow thanks