topic Re: My Brand new S21 has suddenly developed a hairline crack? in Archived Posts

My Brand new S21 has suddenly developed a hairline crack?

Jordanscott055 — Fri, 01 Oct 2021 10:43:22 GMT

I've had my phone for just under a week and suddenly, I check my phone and it has a narrow crack running down the middle.

I've spoken to Samsung and they've said it is a manufacturing error and that I need to go through EE in order to get a replacement via 'retailers warranty'.

I've tried calling but can't get through, and I don't see the option for Live chat?

Any help? Thanks.

Re: My Brand new S21 has suddenly developed a hairline crack?

Profile closed — Fri, 01 Oct 2021 10:48:15 GMT

Hi @Jordanscott055

Welcome to the EE Community

If you call freephone 0800 956 3146 you will get straight through to a tech advisor.

Thanks,

David.

Re: My Brand new S21 has suddenly developed a hairline crack?

Jordanscott055 — Fri, 01 Oct 2021 12:45:09 GMT

Called this number and got through to some great customer service - I've been sent a replacement for the next day.

Thanks for the help!

Re: My Brand new S21 has suddenly developed a hairline crack?

Profile closed — Fri, 01 Oct 2021 19:23:23 GMT

Hi @Jordanscott055

glad you got your issue resolved if you need any further help in the future visit the community 🙂