topic Cancelling within 14 days if the seal is broken in Archived Posts

Cancelling within 14 days if the seal is broken

LINS3 — Wed, 29 Sep 2021 21:18:12 GMT

Hi,
I am panicking.
I have just upgraded and received my new Z flip3 today.
I have opened and set it up today.
I am a diabetic and going to be started on Dexcom G6 tomorrow. I was just absently flicking through dexcom information and apparently the app is not compatible with this phone.
So will have to change it ( every other phone is OK apart from fold and flip - no idea why??) but with the seal being broken I am panicking.
Any advice about app or being able to return the phone would be greatly appreciated.

Re: Cancelling within 14 days if the seal is broken

XRaySpeX — Wed, 29 Sep 2021 21:22:27 GMT

You are entitled ty it out & return it FoC. That's what the 14-day cooling-off period is for.

Re: Cancelling within 14 days if the seal is broken

Jon_K — Thu, 30 Sep 2021 07:07:52 GMT

Hi @LINS3.

Welcome to the community.

That's great advice from @XRaySpeX.

If you need to return your device within 14 days, you'll need to get in touch with our Customer Care team.

Jon