topic Unlocking in Archived Posts

Unlocking

Jones17 — Tue, 28 Sep 2021 08:09:39 GMT

Hi I need my phone unlocked I am wait for it to get unlocked and sill nuthink

Re: Unlocking

Leanne_T — Tue, 28 Sep 2021 09:49:15 GMT

HI @Jones17

Thanks for coming to the community.

Have you contacted our Mobile Care team or completed the unlocking form to get your phone unlocked?

How long ago did you request this?

Leanne.

Re: Unlocking

XRaySpeX — Tue, 28 Sep 2021 12:08:03 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.