topic Re: samsung app shows wrong phone number so i cant get verification code for my S21 in Archived Posts

samsung app shows wrong phone number so i cant get verification code for my S21

Jazza52 — Sun, 26 Sep 2021 10:50:34 GMT

hi, i have recently purchased a S21 ultra and watch 4. i have transferred all data from my old S9 but when i try to connect the watch or samsung health app it tells me i need a verification code sent to my phone but the number registered is not mine and i dont seem to be able to change it.

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Leanne_T — Sun, 26 Sep 2021 13:32:07 GMT

Hi @Jazza52

Thanks for coming to the community.

Have you upgraded or is this a new EE contract?

Thanks 🙂

Leanne.

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Jazza52 — Sun, 26 Sep 2021 14:01:20 GMT

hi, upgraded phone but kept original sim card

--
*Paul Jarrett*

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Leanne_T — Sun, 26 Sep 2021 15:05:33 GMT

Thanks @Jazza52

Does the number show correct in your phone settings?

Thanks 🙂

Leanne.

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Jazza52 — Sun, 26 Sep 2021 16:33:20 GMT

how do i check this if i cant log in ?
--
*Paul Jarrett*

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Leanne_T — Sun, 26 Sep 2021 16:37:24 GMT

Hi @Jazza52

Can you access your settings on your Samsung?

This should be in about phone.

Leanne 🙂

Re: samsung app shows wrong phone number so i cant get verification code for my S21

bristolian — Sun, 26 Sep 2021 17:01:13 GMT

Are you able to make & receive calls, send & receive texts using your correct number?

Re: samsung app shows wrong phone number so i cant get verification code for my S21

Jazza52 — Sun, 26 Sep 2021 17:04:20 GMT

Phone and all apps work perfectly except Mt Samsung account.

Re: samsung app shows wrong phone number so i cant get verification code for my S21

bristolian — Sun, 26 Sep 2021 17:39:01 GMT

If this is only an issue with the Samsung-account, I'd recommend asking for further support on the Samsung community forum:

Samsung Forum

Samsung Support